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Category: Business & Communities

Respects for the late Galba Bright

View of Montego Bay from the hillslide overloo...

In Fond and Grateful Memory

I learned today with considerable sadness that Galba Bright died suddenly in his office in Montego Bay in Jamaica two weeks’ ago.  Galba is known to all of us through Tune Up Your EQ. Born in Sierra Leone and  educated in the UK, Galba moved to the UK with Sandra who is of Jamaican descent.

The Tune Up You EQ website is only a year old and was already recognized as the reference site for handy, practical advice on emotional intelligence.  Galba was inviting, supportive, welcoming, inclusive, considerate and reliably cheerful.  We are going to miss his kind words drawing us into the discussion of emotionally intelligent lives and leadership.

I was so so sorry to hear the news.   My heart goes out to his wife, Sandra, and all his family and friends who will miss him dearly.

Nothing is so strong as gentleness
and
nothing is so gentle as real strength.

-Ralph W. Sockman

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3 fresh ideas in management

1 Flow

I love flow.  I know some people who think it is great to be in flow, or in the zone, for half-an-hour a day.  I am a flow junkie.  I go for all 24 hours counting a good sleep as good flow.

2 Crossing the Rubicon

But there is something I love more.

That is the rush when you have a crystal clear idea that you know will work and that is, in that instant, so obvious.

What is the name for that?

I know Peter Gollwitzer, the psychologist calls it “crossing the rubicon” – moving from wish to intent.

3 Corporate anthropology

This corporate anthropologist, studies the use of mobile phones by poor people and travels around the world studying the way phones are used.

My questions to you?

Why don’t we study flow a lot more than we do?

Why don’t we study people at work they way this guy studies phones?

Why aren’t we interested in why and when work is blissful and  fun?

Why are aren’t we interested in making jobs as enjoyable as Nokia tries to make its phones?

I could do spend all day trying to make work fun and never get tired of it!!  Could you?  Do you?

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Chattering classes, professional conferences, blogging, etc.

Alex Deschamps-Sonsino linked yesterday suggesting a degree of jadedness in the design industry.

Rick Poyno wrote this about design conferences.  As most of us discover this after going to one or two professional conferences, I thought it might be worth pasting it in here to reassure ‘newbies’ that they aren’t the only ones who have noticed.

Typical professional conferences are trite and banal

“Only rarely at this kind of event will you encounter strong analysis and original new ideas. “Programmers of design conferences often appear to be unaware of the limits of their world view, uninterested in new thinking and practice, and insufficiently confident to address controversial issues,” says Nico Macdonald, one of the most active conference-goers on the British design scene. “Design conferences tend to be aimed at ‘jobbing’ designers, who the program­mers think want ‘dog and pony’ show-and-tells, maximizing presentation with minimal explanation and little” . . ?

We want our conferences to concentrate thinking and propel discussion to a higher level

“Too many design conferences don’t aim much higher than entertainment, escapism and the vaguest kind of hero-worshipping ‘inspi­ration’ – as in, “I wish I could be a famous designer like you.” What they should provide is unique occasions to concentrate design thinking and propel it to a higher level. discussion.”

Small focused conference are most likely to promote interaction and debate

The most rewarding conferences are those that succeed in promoting interaction and debate.  For that purpose, small and focused is likely to work best.

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Personal coaches are designers of the future

Design thinking is all the rage. I like it too.  Instead of thinking about what is “right” or “wrong”, we think about how we will use something and when and where we will use it.

Designers though, aren’t that keen on design!

Die Zeit interview with French designer Philippe Starke

This was my conclusion. There won’t be any designers. The designer of the future will be the personal coach, the fitness trainer, the nutritionis! That’s all!

What do you think?

 

Related articles

 

 

 

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How good is your HR map?

The schematic design of Zone 1 of the tube map. Locations of stations are not geographically accurateImage from Wikipedia

I have a question to ask my colleagues in HR – if we were to sketch out “what” we are managing, what would we draw?  And what principles might we use?

To kick this off, I googled the maps of London.

1 The London A to Z

In 1935, Phyllis Pearsall began working on the London A to Z that we know so well.  She walked 3000 miles of the 23000 streets of London waking up at 5am everyday and working an 18 hour day.

2 The underground map

Harry Beck drew the map of “the tube”  in 1933, oddly before Phyllis Pearsall started work on the A to Z.   As anyone knows who has used the Beck map to estimate the walk between two stations, it is not geographically accurate.  It is brilliant though because it shows “how to get from one station to another, and where to change trains.”

3 The underground by time

And I found this attempt to redraw the underground map to show how much time it takes to travel from station to station.

If we were drawing a map of what we manage, what would we want to show?

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. . . to be a leader means to be a dealer, a purveyor and a deliverer of hope”

“You see, to be a leader means to be a dealer, a purveyor and a deliverer of hope.

And it is our job – yours and mine – to be deliverers of hope. Because we believe, in this school, that all can and will lead and because I believe in the talent and potential of the young men sitting before me – I believe in that hope.”

David Knowles, St Stithians.
Hat tip to Ideate.

UPDATE
Related posts :
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Gen Y leadership style

The historical influences shaping Gen Y

There is an excellent article on Gen Y from The Office NewB on Brazen Careerist today. And who says Gen Y can’t write! It sums up the influences on Gen Y and shows the potential of their generation.

1. Getting along in an equal world.

2. Taking personal responsibility for the economic viability & sustainability of our work and lifestyle.

3. Re-centering our lives on our families and community life.

4. Fully exploring new technologies.

5. Extending self-determination to our relationships in the workplace.

I recently had an assignment in which I worked intensively with a large Gen Y client-base for three years. As a Gen X’er, I had a steep learning curve, and it is one that I glad I made.

I’ve found Gen Y refreshing. It is true that they want information to be personally meaningful. But who doesn’t? Gen Y simply live at a time when technology has allowed democracy to step forward. They are showing us the way.

Are Gen Y prepared for leadership?

I’ve also recently had some bad experiences with Gen Y as leaders and I asked around the blogosphere for their thoughts. This is important. Many Gen Yers are already in positions of responsibility and I have particularly disliked they way they are unable to relate to people with experience. I don’t mean kow-tow; I mean to relate; to acknowledge the existence of others; to inquire and to learn from others. These failures challenged my understanding that Gen Y are good at working in teams.

In drafting my comment to The Office NewB’s post, I may have found the answer and I would be interested in your opinion.

Gen Y are good at dealing with distributed decision making, not teams per se. In distributed decision making, the final conclusion is found by repeated iterations. Consensus is marked by a majority vote in some cases and supported in others by the absence of another compelling argument.

Distributed decision making does not require a leader to encourage involvement. The distributed system has been set up by a games designer, or puppet master, whom players acknowledge, implicitly but do not communicate with directly. Leadership in these systems moves around depending on who is contributing the most interesting solution. The games designers and puppet masters also respond to the players as the game unfolds.

In a conventional workplace, leadership does not move around. It is vested predominantly in one person and that person has an obligation to find the information relevant to the problem. The system assumes the leader has the cognitive and behavioral framework to detect and to collate all the information.

It is not and never has been a feature of command and control to ignore subordinates. That would be so silly.

If the system is malfunctioning and the ‘boss’ is not sufficiently capable to recognize and organize all the relevant information, or if the people put in those positions don’t expect to play that role, or if they problems we are addressing are too complex for any one person to function in that way, then we may need to overhaul either our processes or our structures.

I wonder if anyone else has a view one this?

UPDATE: Update of my views on managing in the age of Gen Y

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Simple rules of communication in organizations

Simplicity is a world-beater

There is a wonderful cartoon about computer interfaces doing the rounds contrasting the simplicity of Apple and Google with the interfaces most of us construct.

Simple rules of communication

That reminded me of a place I worked at for many years, which had inherited three simple rules of communication.

FIRST. Write down what you want on ONE side of a piece of paper – no more. And the top third of the side will be used for routing instructions – you don’t get more paper for that.

SECOND. Send it to me in time for me to read it before we meet.

THIRD. When we meet, explain what you want fom me verbally or through your emissary.

What I will do

If I cannot understand what you want in one minute, with a further one minute for questions, I ask you very courteously whether “you would like to withdraw your paper”.

It is possible to keep things simple!

PS The accountants had another simple rule. On no account, ever, will we approve expenditure retrospectively. Decisions occur before actions.

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Making molehills out of mountains

Oh! I do like this expression. How do we solve large problems or answer large questions? Break the question into as many small questions as we can.

And if we are group or a family, do the same thing. Brainstorm the question and ask everyone to contribute, “two or three (neither more or less) specific things” about how they will be affected by the big question.

Bang on time – this will be useful this weekend!

UPDATE:  Bang on time again.  This is an important hack to add to a manager’s quiver.  2 or 3 specific things (neither more or less) about how they will be affected by the big question!!

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5 steps for rapidly understanding a task!

Do you understand everything that everyone does?

About 5 years out of college, you will begin to take responsibility for work that you simply do not understand.  Imagine ~ you are running a project and the accountants are totting up your numbers and running off terms like cashflow and depreciation that you are not really sure of.

The IT boffins prattle away about bandwith and JSON.

Anyway you get the idea.  People can baffle you with rock science and you wonder sometimes whether they are just having you on!

How do you manage someone who knows a heap of stuff that you know nothing about?

 

You want to know

  • Why this person is in your team
  • Why are they critical to your operation (why is their knowledge and judgment essential)?

5 straightforward questions to follow what they do and evaluate their contribution

1. Explain!

2. Show me!

3. What’s next?

4. When will we finish?

5. What is my role here?

Elephants shall never forget me! (Explain, Show, Next, Finish, My Role)

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