It is counter-intuitive, I know, but taking the problems of each person seriously, for what they are, saves time. The arithmetic doesn’t suggest it, but Year 6 arithmetic is the wrong analytical tool.
It is also lousy psychology and lousy management theory.
Time to subject the target and box-ticking culture of UK to some evidence-based trials? Psychologists would say so.
Narratives are better than goals I was talking today with @dominiccampbell and he helped me resolve another question that has… Read more Tell us a good story . . .but not an anecdote
The dreaded western customer service job Yesterday, I had to sit around offices a bit and I watched two people… Read more Noobes shouldn’t be on the front line until they can do it with ‘no hands’
Chain-of-command Imagine 6 000 students gathering in a hall and becoming a little rowdy. The police arrive. The local Chief… Read more Want efficiency? Make the space and time for people to be efficient.
Complicated vs Complex I am so chuffed to see my post on Complicatedness and Complexity take off – even if… Read more The opposite of complicated isn’t complex. It is flow!
We love goals that simplify what we have to do We are a hopeless species! Give us a goal and… Read more Get a big job done twice as fast using the psychology of goal setting
Image via Wikipedia I’ve just been reading a post from an ambulance driver (woops, they don’t like that title). It… Read more Do you make any of these mistakes of job design and sabotage your organization?
Image via Wikipedia I’m not moving until I can see the cheese And Google is not coming without lots of… Read more 5 rules of motivation for the lazy psychologist