Talking cuts? Don’t. Talk service.

Negotiating work loads in service teams can be bruising. But whatever you do, there is one mistake you must avoid. Don’t conflate talk about the service with talk about the budget. Cut the buts and ifs at the outset.

Talk about the ideal service. If it turns out to be economically unfeasible, think again. Lead with substance not budget!

What are management consultants for?

Management consulting is a an odd profession. It is not like being a commercial lawyer or a tax consultant.

We are often covering up for a poor organizational structure. Not necessarily. But often.