The dreaded western customer service job Yesterday, I had to sit around offices a bit and I watched two people… Read more Noobes shouldn’t be on the front line until they can do it with ‘no hands’
New management When I went to university, we were told that management is the art of getting work done through… Read more Get to the heart of what will be the vibrant, interesting, & lucrative jobs and careers in the 21st century?
We are in social media because we really have fun Most of us who get into social media because we… Read more Be a social media star: a menu board of 5 competences
Fast Break There is nothing I relish more than a “fast break”. I love the way that we can turn… Read more 10 questions I ask about a venture’s readiness to win
Feedback, poor much aligned feedback! Feedback is one of the themes on the internet in the last 10 days and… Read more 21st century feedback, training, management, HR