Entrepreneur, leader, space creator
The great desk tidy continues. Professional organizational designers will instantly recognize what I am going to describe as Level 2 or C Band in Paterson parlance.
Understanding what is needed when
Let’s imagine a mechanic. He, and increasingly she, has served an apprenticeship, gone to college, and worked on lots of cars under the supervision of experienced mechanics.
A car arrives. They look at it. The learn of symptoms from the driver. They make some investigations in a manner that any other trained mechanic would recognize as methodical (or haphazard). They take action.
From time-to-time though, the bundle of symptoms is out-of-pattern. It may be a rare case that they haven’t encountered before It may be a complicated case where feedback to the basic tests they carry out is obscured and muddies the decision making process. The case may be complicated by factors not really to do with the car itself. Spare parts might be short or the car might be needed in less time than the mechanics need to do everything as well as they would like.
When the job becomes complicated, a more experienced colleague steps in “reads the situation” and explains the priorities to the skilled but inexperienced worker. Now that they are oriented again to a set of tasks that they know how to do, they can pick up the task from there.
In time, of course, they become experienced themselves and mentor others.
In an organization, the role of the experienced worker is sometimes played by a controller who cannot do the job themselves. The archtypical example is the Air Traffic Controller, who prioritizes aircraft and coordinates them with each other and resources on the ground. The controller is not the aircraft Captain’s boss. But does give orders of a kind.
The intersections of networks
In networked industries, the role of the controller is likely to become more common. They may have rudimentary grasp of the skills they coordinate – they may have the equivalent of a light aircraft license, they could join in firefighting in elementary roles, they can do elementary electronics – but they are specialized in control. They have the mindset to concentrate on what is in front of them for long periods. They have good mental maps which they keep up-to-date. They are important enough for psychologists to study them in depth. Indeed many of the advances in applied cognitive psychology have come from studying air traffic controllers.
And so it will be with “managers” of the future. Though that term has developed so many connotations that we may have to drop it.
We will have people skilled at managing “space” where people come together to get things done.
People in this line of work will probably start early. We will see them organizing conventional clubs at school, working online and developing mental models about how to create cooperative spaces in a networked world.
Five competences for space creators in our networked world
As I am on a great clean up of my paper world, I want to write down five competences that the “space creators” of the 21st century will have.
#1 What needs to be done
#2 Emotional energy to connect
#3 Form a collective umbrella
#4 Delegate tasks to protect the collective
#5 Keep commitments to positive emotional space
Sort of abstract but it follows a logic to be: what needs to be done, why are we bothered and how or why would this be our priority, what is the space that we need to work together, what are the important tasks to maintain this space and who will do them, are we having fun here?
How do we learn these skills? A post for another day, I think. First, any comment on the competences?