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Category: Business & Communities

Masculine cultures into social media don’t go

A regular trickle of visitors are looking for information on masculine cultures.  It took me a long time to understand this strange term – “masculine culture.”  So what do I understand it to mean?

What “masculine culture” is not

  • It is not an attack on men. Norway has a feminine culture and there is nothing wrong with their men.
  • It also does not mean non-sexist, or even matrilineal. Much of Africa has a feminine culture but much of Africa is assuredly sexist, patrilineal, or both.

What “masculine culture” is

Masculine cultures are based on pecking order.

We all interested in our status, don’t get me wrong.  It’s just that masculine cultures are obsessed by status.   The jostling and thumping of small boys – you have it in one.

It’s not that boys don’t play together. It’s just they find it hard until they’ve sorted out who is “top dog”. And they put everything second to that goal – compassion, beauty, intelligence . . . it all goes by the board.

You can see that women can also have a masculine culture. It is not the preserve of men. Nor is it always bad. It is just very narrowing when everything comes down to pecking order.

Anyway, why does a positive psychologists working in social media write about masculine cultures?

1.  Masculine cultures aren’t positive.

We can get good at winning a race. But the easiest way to win a race is to rig the competition or some other way cheat. We are on a downward spiral.

When we ask the question another way, and ask how quickly we can run, or how quickly we can get everyone over the line, we find more challenge, on many levels.

Life opens up. That is the essence of positive psychology. Does life open up?

2. Social media is about working with others.

Masculine cultures are about individuals or small groups beating other small groups.

My cultural test of the world of social media

I have my new MOO cards now and I am going to repeat my picture test.

Subscribe to my feed (side right column) because I will post the results as I get them over the next two months.

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Filter, filter,filter. That’s where the money is.

In the olden days, our job, you and I, was to consume.

Today, we consume, create and share.

And because we all create and share, we have greater choice, overwhelming choice.  Suddenly, we have to take responsibility  for our choices.  Like it or hate it – we can no longer blame poor outcomes on lack of choice.  Nor can we assume that the creator of what we consume is acting responsibly, thoughtfully, competently, or in our interests.  Anything and everything is out there.  A terrifying world for people who cruise along on auto.

Filter, filter, filter

The scared will run inside and slam the door.  The reckless will try anything.  The bold, the curious, the inquisitive and the thoughtful will learn.

But how do we filter?  Who can we learn from?

I put “filter” into Flickr and this is the first image that came up.  A scientist folds his filter paper in a special shape so that when he filters soil, the thingymebobs that he wants to look at naturally fall around the edge.  Have a look.

Confusing filtering and hoarding

I didn’t put the image here because it is “all rights reserved”.  That is the scientist’s choice.

Quite likely, he assumes our only possibility is consuming with permission from him (and fee).  Sadly, for him but not for us, in this day, people will create and share as well.   His work has no value as scarcity.  His work only has value if it is used.

Let me explain the alternative. He could have  put a creative commons license on his picture, with attribution and share-alike.  Then I would have put his picture here and publicized his work for him. True, some of you will trek over to Flickr but I can guess only 0.5% of visitors will – the typical CTR – click through rate.

Understand our value to the world .  .  . and be rewarded for it

This person’s ability to do science is of far greater worth than his ability to post a picture on Flickr.

A much better bet would be to post the picture and ask for comments and alternatives.  By become the central point for discussions on scientific filters, his knowledge and reach grows, and commercial opportunities of far greater value would emerge – from his filtering ability – not from his hoarding ability.

To demonstrate his ability, we will want to see it in action. Junk, comment, redirect. Junk, comment, redirect.  Rinse & repeat.  Finding one good product from the process and trying to sell it doesn’t advertise the process. The process advertises the process.

That is the nature of filters that we have to get our head around!

1.  Filter so as not to be overwhelmed by junk.

2.  Filter because it is our ability to filter in a specific domain (not to be confused with hoarding) that will have value to others.  And people will want to see the process.  What is our raw material, how do we evaluate it, what advice do we give.

My mind is racing.  This works equally well for the baked beans and irradiated apples at the supermarket as it does for scientists, psychologists, politicians and newspapers.

Enjoy. It is where the money is in the future!

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Moo cards as a gift

There is a saying that we should give up those things that never get any easier.  My Moo cards take too long to make and I doubt the work and time provides equal service to my customers.

So what shall I do for the next batch of cards that I will be making in time for Christmas and the Social Media Mafia unconference on Thursday 17 December, 2009 (in London)?

These were my Moo Cards 2009

Last year, I made some cards with Christmas greetings.

Joy goonies by zenera via Flickr piknikedNew Gold Dream by law keven via Flickr pikniked

This is my thinking for Moo cards 2010

I am thinking of making 20 different cards, each describing someone I follow.

I follow @tojulius
Julius builds customer lists in London and Europe from zero to pleasurably profitable.
I wonder how long it will take Julius to build a profitable list for Rooi?

I follow @audio
Chris generously introduces noobes to his massive network in sound engineering, social media & online education.
I wonder if  anything we do at Rooi will help him strengthen or widen his ties?

Comments on my first-go at turning my Moo cards into a valuable gift?

I need to edit the wording,  a lot.  But as editing takes a lot of time and effort, maybe you could comment first.

Do you like the direction I am taking?

Would you prefer to take your pick of 20 “I follow” cards?  Or, would you prefer a Christmas card?

My wording?

Am I right to value @tojulius and @audio?

My prompt?

Have I suggested a useful start to a conversation with @tojulius and @audio that might lead to a mutually advantageous space?

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My experiment with Moo cards

I am hoping that my current stock of Moo Cards will make god’s speed from London. Moo did well to dispatch them two days earlier than promised, but there is/was a postal strike in the UK.

Moo has done well to put together a simple product that they can manage easily.  Business Model A++.

The benefits .  .  . and not .  .  . of business cards

I find though, that the benefits don’t translate to me.  It takes a long time to prepare Moo Cards.   And seriously, in this day, who looks at cards the morning-after?

Most people roll out of bed thinking they will look sort out the cards in the evening when they get home.  But something else comes up.

My Moo cards are going to have to work for me. And most importantly, work for my customers.

Which images are the most appealing .  .  . and to whom?

My current batch will be extend an experiment I started last time.

I’ve discarded images that weren’t popular. I’ve played with colour and added some alternative images for cards that were popular.

I’ll carry on giving people a choice and see what I learn.

Here they are. Tell me which you prefer. And do me a favor, also tell me your gender (M/F) and occupation (startup, early stage entrepreneur, settled professional, career manager, small business owner, large business owner) and any other information pertinent to you!

Tomorrow, I’ll tell you one of the ways I hope to make my cards useful to my customers.

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Bad management just got harder

How will social media change management?

I’ve spent much of the last two year’s pondering how management will change now we can use social media in business.  Social media, for the uninitiated means the two way read-write web.

If Boeing is going to click together aeroplanes like lego, what is the job of management?

At last, I have an answer that satisfies me. Management will not change very much at all.

What will change is that the rentier culture will get a rent – a tear that’s as vicious as wind ripping through an old sail.

Bad management just got harder

In short, bad management will increasingly get short shrift.

Let me illustrate with this example.

BNET today listed three of the America’s 3 stupidest management practices.

I’ve left their labels and added my summary in street language. You’ll recognize all of them.

Then below, I’ve added the positive behaviors that we psychologists look for in assessment centers.

Dangerous Complexity [signing off on codswallop because we think it came from an expert]

Dysfunctional Internal Competition [rewarding brown nosing rather than something useful]

Breaking-up Teams Constantly [making sure no one gets together otherwise they’ll spot we are emperors’ with no clothes]

We’ve known how to manage well for years

Even psychologists know how.  Here are three behaviors (good) psychologists look out for in an assessment centre.

1.  Did the manager summarize the situation, the group goal, and the goals for each person in the team on one side of paper, in words that every member of the team understood?

2.  No matter what the provocation (and we give some), did the manager bring the conversation back to the group goal, and the individual’s role, and explore how the task could be structured better, and more fairly?

3.  In the one page instruction, did the manager lay out a clear structure so that each member of the team is able to anticipate each others actions and, if formal ‘signals’ are not good enough, did the manager allow sufficient time and resources for them to rehearse until their actions become predictable and devoid of unpleasant surprises? (Pleasant surprises are allowed.)

Our job as managers

We do know how to manage, and we do know how to manage well.  We just get muddled up when we muddle management with “being the boss” and with profiteering.

I’ve satisfied my own mind that there is a role for Hannibal of the ‘A’ team – and that it is much the same as it has ever been:

  • Represent the team to itself
  • Coordinate when for whatever reason the team cannot coordinate directly
  • Reflect back to the team the possibilities that are emerging.

Managers in politics, church and business

It is hard to manage well.  Many of us try. Few succeed.

That is why elections are important. Imperfect as they are, elections allows us to test what our leaders think of us, to sense how the rest of the world will treat us when we push out our leaders as a symbol of our purpose, and to use the campaign to see how well we will coordinate when we act together.

Of course, in lieu of an election we could hire a psychologist. Some political parties do.  I was once asked to choose priests.  I declined. I could have done the job. I am atheist.  But I explained to the Bishop that I thought priests were chosen by God.  We must be the change we want to see in the world and organizations must be coherent.

What social media has changed in business is the value of capital.  Capital is no longer the only source of authority.  The day of one manager telling a bevy of unskilled people what to do is over.  For most of us, this is a knowledge-based world.  Authority comes from our ability to do our job.

Yet, company law has not kept up.  It will catch up, eventually.  There are some people working on it.  I understand Vermont intends to be the centre of talent-based companies, as London is (was?) of finance, and other places are of Anonymous Money.

Go get your things. We are leaving now.

We do know how to manage. We have known for a long time.   Even psychologists can watch you, rate you, and show you umpteen ways you could have done something differently.

We know how to do this.  Let’s get it done.

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Positive psychology in Barack Obama’s words

US Senator Barack Obama campaigning in New Ham...
Image via Wikipedia

“As an African-American, I will never forget that I would not be here today without the steady pursuit of a more perfect union in my country. That guides my belief that, no matter how dark the day may seem, transformative change can be forged by those who choose the side of justice.

And I pledge that America will always stand with those who stand up for their dignity and their rights—for the student who seeks to learn; the voter who demands to be heard; the innocent who longs to be free; and the oppressed who yearns to be equal.”

Barack Obama addressing the United Nations Wednesday 23 September 2009

“for the student who seeks to learn; the voter who demands to be heard; the innocent who longs to be free; and the oppressed who yearns to be equal.”

The mission and values of psychologists

In these words, Barack Obama has summed up the mission and purpose of psychologists all over the world most eloquently.

These goals are not just our goals.  They are the mission and purpose of other people too. After all, Obama is a lawyer, a college professor and a politician.

But if in what we do, we do not pursue these goals, then we do nothing at all.

The heart of positive psychology and positive organizational scholarship

Barack Obama has said what positive psychologists and positive organizational scholars struggle to say simply.

It is the student who seeks to learn (not the teacher who intends to teach).

It is the voter who demands to be heard (not the politician who intends to tell).

It is the innocent who longs to be free (not the hypocritical who intends to justify).

It is the oppressed who yearns to be equal (not the the powerful who intends to explain).

It matters so much whose perspective we take.

It matters so much who is the subject of the sentence.

It matters so much whose intent we seek to buttress.

It matters so much that we choose the side of justice.

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BBC should be the ‘filter’ it knows it can be!

I’ve been thinking a lot about ‘institutional voice’ – and the relationship between ‘institutional voice’ and social media – since my interchanges with Paul Seamen about the distinction between bloggers and PR people

And that has helped me understand what, I think, the BBC gets wrong.  And quite possibly, what many organizations get wrong.

BBC is heard globally

The BBC seems to forget that it has an audience. Now, I am not talking about customer-service here. I am talking about a world-wide, global audience.  Britons pay for the BBC.  But the world listens to the BBC.  And what the BBC says, is in their ears, Britain.

BBC should represent Britain as a global-player

Slagging off the government in the hope of gaining a little audience share in the UK is, to use an old phrase, peeing in your own pond – contaminating your own water supply.

Going on and on about Gordon Brown not getting a one-on-one meetup with Obama when the US President is dealing with healthcare, redirecting efforts in Aghanistan, re-moulding American foreign policy in his first speech to the UN, negotiating the climate change agenda, referring the Israel-Palestine dispute . . . well do I have to spell it out?

Sniping to gain advantage at home is not the role of a major media house – and certainly not the role of an institution which is paid for by the tax payer. Leave the minor issues and sniping to the blogosphere!

You should framing the discussion at the right level. This week the big question is where the world is going and how Britain is taking its place in the shaping of history.

To leave that story for the diary management of Presidents and Primeministers represents us as petty.  It represents Britain as a country which does not deserve anyone’s time.

Leave blogging to bloggers! Your job is to filter NEWS!

If a blogger picks up a minor issue that turns out to be a symptom of something bigger, you will find out soon enough through the ‘trending‘ you have set up on top of your Google Alerts.

BBC is not there to peer through windows and rummage through waste baskets. 

BBC is there to filter the news and to give it perspective.

At least, that is why I thought you were given taxpayers money through the license fee.  Wasn’t that the Reith vision?

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Create your job – don’t wait

Unusual ways to find a job

We have to take our hats off to the History Graduate who pounded Fleet Street with a sandwich-board offering himself on a free trial period of one month.

Employers with a sense of humor

We can also hat-tip the guy who hired him.

  • But wouldn’t it have been better if he had a portfolio of his work online before he graduated?
  • Wouldn’t if have been cool if he knew what he wanted to do?
  • Wouldn’t it have been cool if he had had targeted 10 specific people and gone to them with the same offer?

Ways for students to get good jobs after graduation

I suppose telling students to start early and to work on their career path little and often is about as silly as telling them to work consistently throughout the year.
Some do though.  @casperodj, @trudyYS, @dolphonia are well known in the community and they haven’t graduated yet.
None of the three has done anything eye-catching in a celebrity-way.  They’ve just showed up and joined.
I’ll put my money where my mouth is too.  If the History Graduate stumbles over this post, and wants a quick guide of online resources, the trick will be to comment below.  The comment will reach me same day and I will reply.
And for people already doing everything they can, some stunning creative resumes.
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The secret of an un-junked life is your own filter

Do you remember the days when you needed a ‘big man’ to present you to the world?

I barely remember, yet it was not so long ago that we had to find a patron, if we wanted to be heard.

  • If we wrote a book, we needed a publisher.
  • If we were into politics, we joined a political party.
  • If we kept counted the beans in business, we found ourselves an employer.

Some of these ‘big men’ were indeed patrons of quality

When we wanted information and advice of quality, we went to the same ‘big men’.  People of quality gathered around them.  We could randomly pick anyone of them. They would probably be OK.

Clay Shirky explains why we needed ‘big men’

Taking newspapers as an example – printing on paper was expensive.  Journalists couldn’t invest in the prohibitively expensive printing presses and distribution networks.  And newspapers proprietors wanted to be sure their printed papers would sell.  So newspaper owners had a vested interest in promoting quality and they become the arbiters and promoters of journalistic quality.

The internet has broken the ‘big man’ model

The internet has made publishing cheap and easy.  Working together has got cheaper and easier.  In short, the internet allows us to present ourselves to the world without going through a ‘big man’.

Every man and his dog has a story up on the internet and we feel drowned in a deluge of material – unfiltered and of indifferent quality. Junk food, junk mail, junk bonds, more junk.

The flip-side of everyone being their own ‘big man’ is that refereeing quality, and promoting quality, has become our job – perhaps our only job.

The secret of an un-junked life is our own filter.  And as the art of speaking is the art of being heard, for the first time we are faced with the task of truly understanding how other people filter.  We cannot rely entirely on ‘big men’ to do it for us.  Too much is going around and past them.

How do we filter the deluge of junk?

#1 Work with the ‘big men’ who remain

Political scientist, Matthew Hindman, reminds us that the old patronage systems are still up and running.

In so far as these systems provide a quality filter, there is no harm in using them.  We still go to university.  We read good books.  We even watch good TV programs!

What we have to get our heads-around is that as little as five years ago, the ‘big men’ provided the only channels, and the only filters. We lived with their definition of quality – like it or not.

Today, we do have a choice.  And we find ourselves having to judge the quality of the ‘big men’.  Do the filters that we’ve used for so long have the quality they promise?   Sadly, the alternatives, even the alternatives produced by amateurs, are exposing many ‘clay feet’.

#2 Actively reconstruct our filters on a regular basis

The power, and responsibility, for judging quality has shifted to us.  Our next step, fortunately seems to come quite easily.  We figure out what matters in the world.

Much of what happens is not worth reacting to.  I loved President Obama talking about racist responses to his initiatives.  Looking utterly relaxed on the Letterman show, he began, as if to make a serious point, then with good timing, reminded us he was black before the election.   It is true, he reminded the audience, with mock insistence.  How long have you been black? said Letterman.  Our mental models have become important. It doesn’t do any more to borrow from the great and the good.  We must have mental models of our own.

Julius Solaris, intrepid London networker, also wrote today of pruning his huge networks, much like my neighbors pruning their roses. A healthy network is free of dead wood and dead heads.  And for that matter, free of ‘dittoheads’ as they have become to be known on Twitter.

But do other people actively filter? Will they hear us among the deluge of junk arriving on their screens?

I count 5 ways to understand how information reaches, and doesn’t reach people.

#1 Old forms of patronage count

We shouldn’t dismiss the power of old establishments.  They might not fully comprehend the loss of their old monopoly, but they will defend their territory, and they will use the weight of their considerable resources to defend their position.

Be wise and take the back road to the high ground.

#2 Recommendations of friends still matter

Though many people are incredibly trusting of the old filters, they still trust their friends more.

Old fashioned communication systems remain influential.

Get close to the people who matter to you and be in touch – literally.

#3 Understand Google

How do we find information on the internet?  We can put up a website but does anyone ever look at it other than us?  Understanding the algorithm used by Google is part our our new literacy.

#4 Join social networks

Our lives are now lived virtually as well as on the street.  Join up to major social networking sites and take part.  To be off the network today would have been like refusing to read newspapers in the 1960’s.  Odd to say the least.

#5 Become a respected filter

Build your own web presence as a filter that other people can rely on.  Let people see the world through your eyes.

If you are a fan of junk food, then yay, the world can discover junk food in your wake.  If you have an understanding of the deep structure that underlies good food, like Daniel Young, then show that to the world.

Working consistently on our web presence helps us understand our own filters.

Using the many statistics packages available (like Google Analytics) helps us track what other people respond to and deepens our awareness of their filters.

Sometimes this is deeply depressing – but hey, knowledge is power. If people come to this site to find out if they are good looking (told you it gets depressing), or at other extreme, how to do HR in the recession (deeply depressing), it tells me a lot about them. And it tells me a lot about how I manage my relationship with the world’s cybermediary, Google.

It is a brave new world. The deluge of junk can get overwhelming.

This is no time to be lazy.  Our job in this age is to define how the world works, to gather quality information around us, to digest it, and to put our understanding back out there for the next person to use.

Can you imagine doing anything less? If you can, I would like to know.

Because the quality of our filters seems both to preserve our sanity and be the basis of our earning power.

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Be a social media star: a menu board of 5 competences

We are in social media because we really have fun

Most of us who get into social media because we love it.  We like computers and we are fairly sociable, though curiously, often introverted too.

We do what we love, and we do it happily all day long.

It’s only when we start to think about making money, that we start to think about monetizing. And then we start to think a lot about money. And we start to talk about it too.

Have you ever noticed that people in other industries don’t talk about money nearly as much as we do?

That’s because they have more than us.

Why other people make money

My ‘day job’, or at least my day-job in years gone by, was as a psychologist to commerce and industry. We put in systems – pay, performance appraisal, selection. Hell, even pensions.

Most social media firms are much too small to be bothered with such systems. That’s lucky. These systems tend to be rather dull.

The guiding principles behind the systems are another matter though.

Take competencies, for example.

We try to understand a job in terms of its essential skill base. What do we get done? What are the main clusters of tasks?

I’ve been edging toward a model for social media and this is what I’ve come up with.

Menu board of 5 competencies in social media

Competence 1: Customers

Who are our customers? If they used our service, what would they use it for? How do they satisfy that need without us?

Once we’ve introduced our service, how do they use it? What tweaks do they introduce?

This isn’t a customer-service role. It’s a strategic-role where our expertise is watching the people we serve.

Clay Shirky is the best example of a person who is expert in this role He works at the role of macro-strategy. What affects all of us?

We also need mavens working at the level of micro-strategy – our own industry, our own locality, our specific demographic. Anthropology and sociology are good foundations for this expertise.

Competence 2: Technology

Today, Seth Sternberg, founder of Meebo, posted his thoughts on managing startups over on Techcrunch.

He believes that the core team needs at least two technical people: the pixelator (design of the front end) and the person who makes the servers fly (backend).

That’s a useful framework to start with. Where is design and processing going? What is likely to break onto the scene in the next five years? What is flair and what is competence in the field?

In the social media world of south-east England, many of us rely on LoudMouthMan to give us an overview of what is happening.

I suspect many geeks are very specialized and are micro-micro, so to speak.  What are the slightly broader ‘chunks’ that match clusters or groups of apps who compete with each other?

Competence 3: Marketing

Now we get to looking after customers.  Marketers in the social media space are quite competent technically.  They use social media to find customers, respond to customers, and tweak the system to manage the % ROI.

This space is very noisy. But I perceive most people are chasing the business of big traditional companies who are perceived to be flush with cash.

I haven’t met too many social media marketers who will manage a startup.  The closest that I know of is Julius Solaris who is his own startup, so to speak.  He arrived in UK less than 18 months ago and has built an extensive network of entrepreneurs in London.

I’ve done a little work on the broad mega-picture of Facebook & Twitter and Linkedin users in UK

To work our own space – to go from zero customers to 1000’s of customers, we need to copy Julius.

Competence 4: Keeping it all together.

I have met some accountants at Julius’ meetups. Accountants who specialize in social media are as rare as hens’ teeth though.

Lawyers are a little more common, but not common at all. Omar Ha-Redeye, reading for his JD in Canada is the closest I know.

This post is my contribution to this competence ‘Keeping it all together’ by thinking ahead about our skill base.

Competence 5: Emergence

And lastly, who is Hannibal of the A team?

We sometimes bring ‘old world’ attitudes to social media. We want to be in-charge, largely because we don’t trust each other and we are terrified of losing control of the ‘rent’ – the unusual profits.

In reality, of course, we barely have any profit at all. This is part of the creative sector and few people get rich.

Hannibal doesn’t play this old fashioned role. Hannibal thinks up the game plan. Hannibal builds the missing trust and gets out some fair and cast iron contracts (that the lawyers, accountants and psychologists will make happen in their detail).

Hannibal coordinates. Hannibal sizes up the progress we make in our distinct arenas and passes information between us to help us stay together.

And second only to building trust, Hannibal senses the emergence of new understanding, clarity and more finely tuned goals. Hannibal represents the group to itself . . . represents the group to itself.

Hannibal must love the group, seriously love it.

We are Hannibal in our own lives. We think up our game plan. We help all the people who help us to trust each other. We pass information between them when they cannot do it themselves. We sense what we can do together and we represent this possibility so everyone can imagine a future that includes us . Universities have started to offer full semester courses to start students developing personal leadership.

Five competencies for managing a social media business

  • We need them all in part
  • It’s great when we find a maven who will keep us informed of broad changes
  • It seems to me that there are many opportunities to become experts at “industry” level (between niche and the broader picture).
  • “Keeping it all together” is calling for people with professional skills to specialize in social media.
  • We are all Hannibals in our own life.
  • Some people play the role of Hannibal in project teams and get very good at it.

Any use to you? Has this list helped you to check off your strengths and the strengths of your network?

Can you start a project team in the next month?  Who is missing from your team?

When you next go to a meetup, who are you hoping to find, probably standing somewhere quietly?

Any thoughts?

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