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Category: Business & Communities

Complicated is horrible. Complexity is beautiful.

Published January 15, 2009 by Jo Jordan

Oh, I am so irritated.  I’ve been doing tax returns all day.  They have to be one of the most irritating things in life, and not because someone is taking money off us.  They are irritating because they are convoluted, fiddly, and complicated.

There are plenty of other complicated things in life too.  Airports with signs that send you anywhere except where you want to go.  Bosses who change their minds quicker than change their socks.  And road signs!  Zemanta, the Firefox Addon which searches the web while you write your blog, found this humbdinger of signage from Toronto, dubbed ‘The Audacity of Nope‘.

The opposite of complicated is complex

Instead of the stop-start sensation we get when details are allowed to disrupt the flow of the whole, complexity is when the parts come together to make something bigger themselves – like the mexican wave in a home crowd.

Is eliminating complicatedness and creating complexity the essence of professional life?

Do architects create buildings where we flow, never having to stop and scratch our heads, or to backtrack?

Do brilliant writers grab attention our attention in the first line and take us with them into a world where we follow the story without distraction from out of place detail?

Do leaders describe our group accomplishment, and draw us into a collective adventure, to play our part without constant prodding and cajoling?

How do you create complexity in your work?

In what ways do you help us experience the whole where parts fit in without discord?

  • What is the ‘whole’ thing that you make?  If you can’t name it, can you visualize it, or hear it?
  • What are the essential parts of the whole, and the linkages between the parts that are essential to form the whole?
  • What are the signs that you look out for that the whole is ‘forming’, or ‘not forming’, as it should?
  • What are the extra bits of help that from time-to-time you add for the whole to come to fruition?

I’m interested in the complexity you manage, and the beautiful and satisfying experiences you add to the world.

Come with me

Share your experiences with us?

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Frazzled? Get a one line job description

Published January 13, 2009 by Jo Jordan

I don’t know about you, but the last two weeks have been pretty busy for me.  People are coming-and-going, new projects begin, tax returns are due (January 31 deadline for individual online returns in the UK) and I have all those New Year resolutions swirling around my heads, too.

Poet, David Whyte, talks about being so busy that every one around you appears to be too slow.  The person walking in front of you on the street is in the way; your partner left dirty dishes in the sink, again; you colleague, superior or subordinate has dropped the ball, again.

I hate it when I feel like that. I feel like that now, and I know my ‘job description’ is to blame.   It’s just too busy!

Prune

In December, I ruthlessly cut out anything that is rushed or disorganized.  I learned this trick from commercial bankers.  If you are in a hurry, the answer is No.  You are obviously disorganized and your project will fail.

And lest I forget, I staple evidence of disorganization to the front cover of the file!

But I have pruned and pruned, and still, I have too much that I want to do.

Prioritize

I spent much of my life working in universities.  It surprises most outsiders (and students) that the main job of university lecturers is not to teach.  They are required to teach adequately – I was even told by my Dean once – CHEAT don’t TEACH.

Research is their main task.  It is the only thing they can be promoted for and to protect this priority, people get up to work early in the morning and it is a big no-no to disturb any one ‘working at their papers’ or ‘in the lab’.

Admin or community service comes a poor last and tasks are shared and rotated.  Even being Head of Department is rotated.   You do your share, perfunctorily.  That’s it. And it is done in the afternoon.

I’ve tried priotiising, but I don’t have three goals.  I don’t even have five.  I got down to nine and the list has lengthened since the New Year.

My difficulty is that when I am doing one task, I am worrying about the others.  Once we get beyond entry level jobs, it is not the tasks themselves that is important, it is the interrelationships between tasks that are critical.  To shift sectors, triage is more important than task.  University lecturers add value by showing students where a field is going rather than by reciting the lecture they gave last year and the year before.

Picture

As yet I have never found a system that allows us to track the inter-related progress of several projects and whether we will achieve our grand plan.  What I do, when I need to work at this level, is draw my goals in a circle and imagine bringing all the goals in successfully at the same time.

Pictures are great for seeing interconnections.  Systems theorists are pretty good at drawing pictures of how the world fits together.

What I did this morning was to write my job description in one line.  A job description should only have ONE goal, shouldn’t it?  Basic Fayol.  This how it begins

My job is to achieve, simultaneously, .  .  .  .   .   .

I took a blank piece of paper and put 2009 in a circle in the middle and started putting my sub-goals in circles around the page.  Hey, presto, they fell neatly into five groups.  I thought some might fall away but they grouped quite naturally.

My next test was whether I could I set quarterly and monthly goals for each of the five groups.  I took another page, put 2009 in the middle and drew FIVE spokes, marked off quarters and months for the first quarter, and jotted down some notes.  Yep, this works.  And I got better names for the spokes, making it clearer what I do, why I do it and how each spoke makes the others possible.

And best still, the pull on my attention seems to have resolved a little.  The tasks that have been getting short shrift, somehow feel like they should be done first thing in the morning, though some can be prepared the night before, and the tasks that I enjoy doing but have more elastic timescales can be done in the late afternoon.

Mmmm, definitely worth trying.

Come with me

a) I’ve already said ‘no’ to one or two people this year (amazing), though in each case I’ve been able to follow through with a good introduction or significant friendly help.

b) My prioritization has sucked, but at least I’ve been aware of it. I’m feeling a bit better.

c) I’m testing out my one line job description: my task is to achieve simultaneously .   .   .

A picture would be better still.

Can you state your job description in one line?

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The art of sailing in rough financial waters

Published January 8, 2009 by Jo Jordan

Yesterday, I was talking to a young man who apologized for his loss of confidence.  He has had the spectacular privilege of being shipwrecked not once, but twice, in the grand drama of the 2008 financial crisis in the UK.

“Of course your confidence has been knocked”, I replied.  “But you’ve lost confidence in the world rather than yourself.  You just don’t get that yet.”

The earth is moving under our feet and I am seasick

The first time I went on a cross-Channel ferry,  I found myself suddenly feeling immensely ill, almost as if I had woken up in the middle of the night with food poisoning.  I was wide awake though.  I sat down abruptly, quite alarmed by the sensation of being critically ill.  Fortunately, my companions were experienced sailors and they realized the cause of my distress.  “We’re moving”, they said, very gently.  I would have worked it out eventually, but their kind words saved me from several minutes of worrying and the magnification of my physical discomfort.

I still get seasick, though I pride myself on my ability to puke neatly, to lie down quietly, and to take the discomfort without disturbing the rest of the party.  Yachting in the Caribbean last year, I resolved this has simply got to stop.  If I want to go on boats, and enjoy swimming in a warm sea, I have to learn to cope with ‘the earth moving under my feet’.

The unknown and the unknowable

I would rather not be made redundant of course,  and I would rather this had not happened to my young friend and many of his friends.  But it will happen. To many of us.

We have no way of knowing how long the recession will last.  This recession fits into the category of unknowable rather than unknown.  I learn all about it that I can.  I am collecting good explanations on the page Financial Crisis Visually.

But it is not knowable. Not even the experts know what is happening, or how long it will last.

So how do I cope with this ‘unknowableness’ and the equivalent feeling of being very seasick?

I need to plan for the very short term and keep lots in reserve.

  • What can I get done right now, today?
  • What are the wide range of choices of things I might do tomorrow?

If I can keep those two in balance, I’ll do OK.

A practical plan

Practically-speaking:

  • I need to spend some time every evening going over what I achieved each day, and adding it to my resume.
  • I need to be on top of my finances, to the last penny, and know exactly what I’ve spent and what I owe.  I also need to collect what is owing to me, promptly.
  • Then I need to list all my opportunities in a file or a loose leaf binder.
  • My fourth evening task is to pick out what I must do and will finish on the morrow.   I want achievements in-hand and on my resume.
  • Lastly, I leave plenty of time for the unusual and the unexpected.  About 80%.  That’s what’s needed in uncertain times.

It’s OK for me

Yes, I know. When we are facing a crisis, all of this feels like busy work. We just want it done.  We want it over.  Look at my posts from yesterday and last week.  I was in a blue funk myself.

But if you are in a ship wreck, the last thing you do is start swimming madly hoping to chance on another boat.  You must get clear of the boat that is sinking, but it’s best to get in a lifeboat with as much food, water and safety equipment that you can.

You can bring the sense of panic, or sea-sickness, down by sitting down every evening and doing the exercise I listed.

And if you miss a night, don’t beat yourself up. This is not a religious ritual.  It is a process which helps you get the results you want.   Get back to it the next day.

And let’s do it together

Let me know how to improve the advice.  When all is said and done, we are in the same boat, on stormy seas.

Plan for the near term, finish today what can be done today, put it on your resume, and keep lots in reserve.

See you on the beach!

UPDATE: For an HR Managers perspective on the Recession, I have written a summary on a new post.

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You, me and the woes of General Motors

Published January 5, 2009 by Jo Jordan

I’ve been collecting every visual and pictorial explanation of the financial crisis that I can find and storing on my page: Financial Crisis Visually.

Today, via @flowingdata, I came across this poster chart of the collapse of GM.

fallofgmwallstats545

Wouldn’t it be a good idea if every company had its strategic position boldly displayed on the canteen wall?  What internal factors matter?  Where does our money go? What external factors are we watching?

I am sure Jess would be happy to have the commission!  She is also the artist behind other visuals I have stored.

UPDATE: For an HR Managers perspective on the Recession, I have written a summary on a new post.

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No 1 Ladies Detective Agency

Published December 23, 2008 by Jo Jordan

Map of Botswana
Image via Wikipedia

Have you read The No 1 Ladies’ Detective Agency?  Or did you see its premiere on BBC1 last Easter Sunday?

The No 1 Ladies Detective Agency is that – the first detective agency run by a woman – and its novelty is that this series of detective stories is set in contemporary Botswana.

The star of the series, Patience Ramotswe is a heroine, with a large heart, but she is no superwoman.   She is famously ‘traditionally built’ and has few pretensions.  She runs her detective agency on the basis of one “how to” book, and has no particularly skills.   She dislikes telephones, and drives with her handbrake on.

Jill Scott’s  plays Patience Ramotswe in the BBC series.  Ian Wylie quotes Scott’s description of her character:

“She believes in justice and she loves her country.   . . She’s a real woman who has experienced the loss of a child, being heartbroken with her first marriage, but decided that life is so much better, that there’s so much more than those particular heartaches.”

The series of books are written by Alexander McCall Snith and are available from a library or book shop near you!  Fabulous reading but do read them in order as the lives of the characters unfold.  No 1 Ladies . .  is the first in the series.

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Is my salvation yours?

Published December 19, 2008 by Jo Jordan

And who sat next to me?

Many years ago, I was flying from Harare to Johannesburg and I sat, by providence, next to Dr Shahidul Alam, who I was to discover is a very well known photographer and activist from Bangladesh.  In those days, email newsletters were quite the rage, and overtime of course, we have updated to blogs and RSS feeds.

I use Pageflakes as my feedreeder and I have a page for the feeds I check first thing in the morning, a page for UK blogs linked to my profession, another page for non-UK links in my profession, a page for venture capital, etc.  And I have a page for Evening where I feed blogs like Shahidul’s from Drik Gallery in Dhaka. Whether you like to be informed about events around the world, or whether you just like good photography, I recommend it.

Today, I stumbled upon an article about the 1971 generation, Bangladeshi men and women who were disappointed by the outcomes of Bangladesh’s Independence.  Dashed hopes are sadly quite common when we have worked long and hard for change.

Is your liberation, also mine?

Today’s post began with a quotation from an Aboriginal activist group from Australia.

If you have come to help me you are wasting your time. But if you have come because your liberation is bound up with mine, then let us work together.

It is attributed variously to Lila Watson and the Aboriginal Activist’s Group Queensland 1970’s

This is a sentiment I learned growing up in southern Africa with all its inherited problems.

When we are sufficiently well off, we often approach a conflict as if we have nothing to gain from its resolution.  Our patronising attitude is very irritating to the other side.  We may be surprised to find that what we think is good will on our part is generating  considerable contempt.  We may be shocked to hear that we are regarded less positively than people who are downright aggressive.

The alternative takes a lot of courage.  Can we approach conflict resolution and negotiation without any preconditions, and in particular without commitment to being a senior partner?

It is amazing how often we refuse to engage if we are not guaranteed a superior position in advance.  It is also amazing how often we project this stance onto others when they are just calling us on our unwillingness to negotiate in good faith.

So many of the world’s intractable conflicts would be resolved in an instance if we could only get down from our high horse.  And this is true too, in business.

Examples in business

For example, think of the typical networking event when people introduce themselves.  There is little discussion of common goals.  I say what I do (hoping it sounds important).   Others listen, not for something they could do for me, but for something I can do for them, pretending all the while that they want to help me!  Such social contortions!

Imagine if the atmosphere were different and we could say openly, in the next year I want to achieve X?  How many of us would dare?  How many of us listen with and offer “I can help you from there to there” without trying to be important?  I have seen it done but it is so rare that it stands out!

Think too of the typical job advertisment looking for people who are ‘the best’.  And think of the tension that implies.  I want the best but I am recruiting from the open market.   I do not employ the best? Nor I am able to train them?  Ow!  I am really very dependent on the applicants for their skills but I cannot contenance admitting that!

Imagine again phrasing a job advertisment honestly.  This is what we want to achieve this year.  Who believes they can help us?  Please reply stating how we can help you in return.

So why do we get involved with this posturing?

The simple answer is that predicating everything on a pecking order is the central characteristic of  masculine cultures. Britain and most English-speaking countries are very masculine.  And when every one else is attending to the pecking order, to neglect it is dangerous.

Other cultures though, and to some extent the culture we have bred in our midst, Gen Y, are less attached to the pecking order culture.  They are often amazed at our shenanigans and they find our collegial skills somewhat lacking.

Towards an unexpectedly prosperous 2009?

Are we able to abandon the premise that some people are more important than others?  Are we able to abandon the act, that I am safe and OK, and this negotiation affects only your position and not mine?  Do we have the courage to define our future collectively?

It may be important during 2009.

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Poetry in HR?

Published December 18, 2008 by Jo Jordan

Psychology and no poetry

I studied psychology and taught work psychology for many years.  I arrived in psychology from the physical sciences and found the hard core experimental and measurement approach quite familiar.  Indeed as a youngster, I might have fled had I been asked to deal with poetry.  Literature had been my worst subject at school by quite a long way and I simply lacked the frameworks for understanding what poetry offered.

Poetry in management theory

One of the pleasures of the school of positive organizational scholarship is that it embraces poetry.  Indeed, poetic language is one of the five original principles of appreciative inquiry.  Leading exponent, David Cooperrider, coins many a melodic expression, the best known being: the good, the true, the better and the possible.

Poetry in government

As he accepted his nomination for Secretary of Energy, I was delighted to see Nobel Prize winning physicist Stephen Chu quoting the words spoken by William Faulkner when he won his Nobel Prize in 1950.  Speaking to a world concerned about the ramifications of nuclear power and nuclear bombs, Faulkner said:

It is easy enough to say that man is immortal simply because he will endure: that when the last dingdong of doom has clanged and faded from the last worthless rock hanging tideless in the last red and dying evening, that even then there will still be one more sound: that of his puny inexhaustible voice, still talking.

I refuse to accept this. I believe that man will not merely endure: he will prevail.

He is immortal, not because he alone among creatures has an inexhaustible voice, but because he has a soul, a spirit capable of compassion and sacrifice and endurance.

The poet’s, the writer’s, duty is to write about these things.

It is his privilege to help man endure by lifting his heart, by reminding him of the courage and honor and hope and pride and compassion and pity and sacrifice which have been the glory of his past.

The poet’s voice need not merely be the record of man, it can be one of the props, the pillars to help him endure and prevail.

Poetry in business and HR?

If this is good enough for the Secretary for Energy and the White House, then it is good enough for factories, banks, shops and insurance brokers!

Do you employ a poet and an artist?  Do you think a style of HR that lifts hearts, reminds us of courage and honour and hope and pride and compassion and pity and sacrifice which have been the glory of our past and are the glory of our present and our future, together?

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You smile, I smile, we smile

Published December 14, 2008 by Jo Jordan

Spread a smile

This morning, I quite fortuitously stumbled a charming little video around the theme “smile and the world will smile with you“.

Without spoiling the story,  a parking attendant sets the whole world smiling while he validates tickets at his counter in his gloomy, underground office.  Ostensibly, this is a touchy-feely, Polyanna-type, love story of a hero’s journey in 16.5 minutes.  The hero hears a call and sets off to ‘win the rings’.  He encounters trials and tribulations along the way, meets his nemesis, succumbs briefly to despair and then adjusting to reality, continues his life’s work.  Like all good love stories, everything ends happily.

A coach or trainer could use this video to explain the meaning of

  • validation
  • emotional contagion
  • hero’s journey.

It is a pleasant 16.5 minutes on a grey Sunday morning in the northern hemisphere.

Look out for the network effect

The reason I am flagging the video, though, is that it demonstrates the network effect of  happiness.   Fowler & Cristakis’ article in the BMJ on happiness and networks exploded into the blogosphere during the last fortnight.  Everyone in the personal development space, from Harvard down to myself reported this article in one way or another.  Its press coverage alone would make an amazing student research project.  I’ll let Zemanta recommend some of the articles for you to read.

Most reports took a slightly simplistic view of  ‘smile and the world will smile with you’.  Network effects are hard for us to understand.  Hidden in the story is an example of the network.   Someone began to smile when the network smiled.  I won’t say more, but look out for it!

As we reach the end of the video, it is easy to miss the import of the network effect, or to treat it as a just crutch to help the story along.  In a typical narrative, we focus on the hero, the hero’s actions and in shallow stories, on the hero’s rewards.  In deeper stories, we will look at the interaction of the hero’s character and circumstances.  How did he bring circumstances about?  How did he choose to react?  How did he change as a result?

Collaboration

I don’t want to spoil the ending for you.  After you’ve watched the video, maybe you can ask yourself whether the network effects matter and whether it matters whether we can explain it well to our clients?

I’d love to collaborate on developing a set of narratives and stories that help clients understand how this works and how they can use it to understand their work.

Please do drop me a comment if you would like to collaborate.

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Singing hearts 2009

Published December 11, 2008 by Jo Jordan

It begins

Earlier today, I asked a professional services provider why I was unable to book for Monday.   She inquired of her superiors and that is how she found out that she had been made redundant.

Shortfly afterwards,  I completed a planned trip to Woolworth’s, and stocked up on stationery in their closing down sale.  It really felt rotten paying.  I got brilliant service by-the-way.  If you are looking for good talented  people in the Milton Keynes area, pop into the Newton Pagnell branch.

We stutter

@Pistachio, who is an astonishingly interesting tweeter given to pithy phrases, asked today:  what is the one thing you would change if you could?

This is what I would change: the lack of a coordinated collective, community response to redundancies.  People should not be left on their own.

But do we fall?

Yesterday, I started persuading my village to join Twitter.  If we are all on Twitter, traders will be able to communicate with us more easily, and we will benefit.   For example, yesterday the Coop had carrots at 50p.  Had you known that before you left home, you would have arrived with ideas on how to make carrot-based dishes.

When I heard my provider had been made redundant, I undertook to find out rents and to investigate whether we cannot hire her independently.

And what help would I value  from you?

I do appreciate people who pop by this blog and make a comment.  I am very appreciative of people who’ve helped me settle well in the UK.

I want you to answer @Pistachio‘s question, but slightly differently.  I want you to think what you want for 2009.  Not what you commit to do as a type of New Year’s Resolution, but what you want.  I want to know what would make your heart sing and your spirits soar?

And then, flick Ian Jeanes a message.  Ian is organizing people with like dreams, and I will help him.

What is your dream for 2009?

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