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5 slides on positive organization design

Positive psychology, Appreciative Inquiry, Positive Organizational Scholarship, & Positive HR

Almost a year ago, I put together a set of slides to illustrate the concepts and process in Positive Organizational Design. If you are beginning to read around the field of positive psychology, appreciative inquiry, positive organizational scholarship, or positive HR, you may find them useful.

They are five slides, each with quotations, beginning with

  • David Cooperrider on Appreciative Inquiry
  • The link between appreciating your own unique contribution and possibilities emerging in the world around us
  • Conversations about strategy, affirmations of hope, and recognition of the possibilities in the present
  • Nonaka’s Ba and designing organizational spaces
  • Rilke’s Swan as a metaphor of the rightness of what emerges.

I am standing on the shoulders of giants here. The quotations are referenced but not my sources. Please do google the quotations to dig deeper into the original works.

I would welcome any feedback or elaborations.

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5 point comparison of Hero’s Journey, Appreciative Inquiry, and Positive Psychology

Starting with a simple framework

For the last year, I’ve been systematically reading around appreciative inquiry, positive psychology and the mytho-poetic tradition of leadership and I’m at a point where I can see commonalities in the way management, psychology and literature approach leadership.

Corporate poet, David Whyte, makes a good argument that life cannot be reduced to a 7 point plan. I don’t want this to be the end of my exploration. Positive psychology is a paradigm shift, though. And paradigm shift’s are dizzy-making. People starting out in this area might find this five point schema a useful set of “hand-holds” as they orient themselves to a new way of thinking. I would be interested in your comments.

The Five Principles of Appreciative Inquiry

I’ve organised the schema around the five principles of appreciative inquiry. Other authors have expanded this list. I’ll stick, for now, to the initial five points. To those, I’ve added five stages of the Hero’s Journey. The Hero’s Journey, too, can be expanded to much greater levels of detail. And then I have added five quotations from David Whyte’s poetry to illustrate each principle.

The result, I hope, will be to show you the parallels in the different strands of positive thinking and give you a starting point for deeper and more elaborate understanding.

1. The positive principle

The principle of positivity is simply that we want to know what we do well, and then do more of it.

The first stage of the Hero’s Journey begins with The Call – our perception of the world which underlies our personality and our sense of the contribution that we and only we make to our community, and the people around us. This is a personal view. It is not a matter of being extraverted or conscientious or whatever. It is a sense of our unique story, and who we are and how we contribute to any story unfolding around us.

David Whyte speaks eloquently to our sense of who we are, which we often notice in its absence: “anything or anyone that does not bring you alive is too small for you” (Sweet Darkness). We are very attuned to the loss of our story and we are brought alive when we make our story salient for ourselves again.

The first stage of any intervention, whether it is searching for what we do well and will do more of, whether it is finding vocabulary for strengths and virtues, whether it is our sense of our own narrative: the first stage is to bring back that sense of a personally unique story and to feel the flush of well being which observers see immediately as the light being restored to our eyes.

2. The social constructionist principle

The social constructionist principle is this simple. We all have a slightly different perspective of events. We want to hear the diverse versions of reality from as many people as possible in their own words, or voices, to be technical.

In the Hero’s Journey, the first stage of The Call is often followed, or accompanied by, The Refusal of the Call. We are usually clear about what needs to be done, and our part in the story – indeed I have never met anyone who is not – but we also persuade ourselves that we believe is not needed, not possible, and not wanted.

What we are really doing is bargaining with the world. David Whyte might say we are living contingently. We are saying, I will listen to my voice if you do. We don’t trust our own voice.

Group interventions are very often concerned with recognizing multiple voices. Interventions in workplaces are often to do with listening to employees. Interventions in the family are to do with listening to everyone.

Individual interventions are usually to do with trusting ourselves. We express the starting point as other people not trusting us or being unsure of our place in the world. To move beyond this point is something we all need to learn, though we find it much easier when someone somewhere trusts us first.

I like David Whyte’s line: “You are not a troubled guest on this earth, you are not an accident amidst other accidents, you were invited . . .” (What To Remember When Wakening). Having a sense that no matter how bad our uncertainty or predicament, that we are in the right place, and that our very journey brought us to this place, that we belong: this sense helps us have the courage to engage in the conversation and add our voice to others.

3. The anticipatory principle

The anticipatory principle is well known by anyone who uses goal setting effectively. A fuller envisioning, involving a very comprehensive vision of what we will be in the future, is far more motivating. NLP uses this principle to imagine even what other people around us will be thinking and feeling. Certainly, visions compete, and a fuller positive vision will engage our attention and draw us towards it.

In the Hero’s Journey, the corresponding phase is probably meeting the Goddess.  In this stage we are inspired by a story that is larger than ourselves.  We sense an emerging story, or the field around us, and are able to articulate the frontier between ourselves and circumstances in ways that our compelling to us all.  Ben Zander, conductor and teacher, uses this technique brilliantly in “Everyone gets an A”.

 

David Whyte also stresses how much our own vision converges with our sense of the world and how we are what we can envision.   “When your eyes are tired, the world is tired also. When your vision is gone, no part of the world can find you” (Sweet Darkness).

At this stage of any intervention we encourage imagination, the fuller and the more comprehensive the better.

4. The simultaneity principle

The simultaneity principle is illustrated with this catchy phrase: we move in the direction of the questions we ask.  The future is now.

In the Hero’s Journey, the corresponding phase is atonement with the father.  At this stage, we stop waiting for the world to recognize our inspiration.  We “cross the Rubicon” and take full responsibility for driving our plans forward.

“Crossing the Rubicon” is difficult though.  And it begins with attempting to formulate the question.  It begins with small actions in our immediate surroundings.  In times of severe stress, it begins by looking at the horizons, by looking at what is close up, and becoming more aware and more present.

David Whyte captures our emotional paralysis:  “Start close in, don’t take the second step or the third, start with the first thing close in, the step you don’t want to take” (Start Close In)

So many interventions begin with “the beginning”: doing something small that is un-threatening.

5. The hopeful principle

The hopeful principle is is concerned with language.  It is concerned with narrative and rhythm.  David Cooperrider, who has led much of the work on Appreciative Inquiry, uses the principle often: “the good and the better”.  Martin Luther King’s well known speech “I have a dream” illustrates it too.  As does, the oratory of Presidential nominee, Barack Obama.

In the Hero’s Journey, I see the corresponding stage as the Return.  It is the time when you bring your dream and the transformation of yourself home.  It is a testing time, as anyone knows who has lived abroad and returned home.  It is time of integration and communicating as a leader with people around us.

 

David Whyte reminds us that our journeys are undertaken together: “Your great mistake is to act the dream as it you were alone . . . Everybody is waiting for you.” (Everybody Is Waiting For You)

The final stage of any intervention is working through relationships with people around us.

Taking it to the people

I am going to post this now.  It needs some more links but WordPress is driving me mad with its arbitary editing while I am typing.  So up it goes and I will add some links tomorrow.

I would love your comments!  I see positive psychology as ready now to pass on coherent frameworks that could be applied by people in various walks of life. I have outlined some basic courses for people who are interested in approaching the filed systematically.  I would be grateful if you would have a look and let me know what you think.

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Is your jar full?

Good stories sometimes arrive serendipitously

I have absolutely no idea how this came on my screen. I was googling SABC news and this popped up. Well it did, and if you are interested in positive psychology, setting goals, having a meaningful life, then this story is for you.

I am going to paste it in verbatim. It is from a site called OceanCityFools. I don’t know anything about them.  You might want to check them out yourself.   Here is the story.  Sorry about the formatting – no idea how to change font size in WordPress.  Story is still good.

Is Your Jar Full?

When things in your life seem almost to much to handle, when 24 hours in a
day are not enough, remember the mayonnaise jar……and the beer.

A Professor stood before his philosophy class and had some items in front
of him. When the class began, wordlessly, he picked up a very large and
empty mayonnaise jar and proceeded to fill it with golf balls. He then
asked the students if the jar was full. They agreed that it was.

So the Professor then picked up a box of pebbles and poured them into the
jar. He shook the jar lightly. The pebbles rolled into the open areas
between the golf balls. He then asked the students again if the jar was
full. They agreed it was.

The Professor next picked up a box of sand and poured it into the jar. Of
course, the sand filled up everything else. He asked once more if the jar
was full. The students responded with an unanimous “Yes.”

The Professor then produced two cans of beer from under the table and
poured the entire contents into the jar, effectively filling the empty
space between the sand. The students laughed.

“Now,” said the Professor, as the laughter subsided, “I want you to
recognize that this jar represents your life.

The golf balls are the important things – your family, your children, your
health, your friends, your favorite passions – things that if everything
else was lost and only they remained, your life would still be full.

The pebbles are the other things that matter like your job, your house,
your car. The sand is everything else – the small stuff.”

“If you put the sand into the jar first”, he continued, “there is no room
for the pebbles or the golf balls. The same goes for life. If you spend all
your time and energy on the small stuff, you will never have room for the
things that are important to you. Pay attention to the things that are
critical to your happiness. Play with your children. Take time to get
medical checkups. Take your partner out to dinner. Play another 18. There
will always be time to clean the house, and fix the disposal. Take care of
the golf balls first, the things that really matter. Set your priorities.
The rest is just sand.”

When he had finished, there was a profound silence. Then one of the
students raised her hand and with a puzzled expression, inquired what the
beer represented.

The Professor smiled. “I’m glad you asked. It just goes to show you that no
matter how full your life may seem, there’s always room for a couple of
beers.”

Don’t sweat the small stuff . . . but enjoy it anyway!

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. . . to be a leader means to be a dealer, a purveyor and a deliverer of hope”

“You see, to be a leader means to be a dealer, a purveyor and a deliverer of hope.

And it is our job – yours and mine – to be deliverers of hope. Because we believe, in this school, that all can and will lead and because I believe in the talent and potential of the young men sitting before me – I believe in that hope.”

David Knowles, St Stithians.
Hat tip to Ideate.

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The limits of positive psychology? Stopping the past leak into your heart.

Can we really be positive in bad situations?

I have never been totally happy, no pun intended, with positive psychology’s approach to objectively bad situations.  I am totally persuaded by our ability to make the best of good situation.  I am persuaded by our contribution to sort-of-bad situations.  I am persuaded that in a terminal situation, we may as well be happy.  I can also  point you towards little experiments that cost you nothing but your time and that you can try on your own.

Where positive psychology might have little to offer

But there are three situations where I am not persuaded positive psychology can help us much, though in truth, nothing much helps in these situations.

First, when you are in a bad situation alone, and I mean socially alone.  I haven’t looked closely at being physically alone.

Second, when other people will harm you, unless you harm them first.

Third, when you have experienced sustained social abuse and your fight/flight mechanism is on a hair trigger.

Thinking about tragedy with movies

I watched a Scottish movie over the weekend, 16 Years of Alcohol, that illustrated a combination of these three situations.  The protagonist grew up with an alcoholic father and joined a gang.  While he was generally terrorizing the neighborhood, he met a girl and was motivated to change his life.  The story is about his intelligent and thoughtful attempts and ultimately his death on the streets.

We can compare this story to Goodbye Mr Chips, which I watched last weekend, and the well known movie about hope, Shawshank Redemption.  In Shawshank, we have a protagonist who out-thinks and outwits people and is able to leave the situation by tunneling out of the jail.  In Goodbye Mr Chips, the protagonist has a mentor who is slightly above the situation and he is able to grow himself and ultimately change the environment around him.   Put this starkly, I think you already see the shape of my point.

In 16 Years of Alcohol, the agent of change, a young woman, was a resource but not sufficient to change the situation for the protagonist.  And  importantly, he did not exit the situation.  I’m afraid he should have left town!

Where is hope in a hopeless place?

The protagonist asks himself at one point: where is hope in a hopeless place?  There was an excellent line though where the young lady suggests to the protagonist that the past does not come looking for him – that he went looking for the past.  And he talks about stopping the past leaking into your heart.  These are good points – with slightly more resources and slightly less stress, he might have made it.

Extreme hardship and an abiding memory of struggle and courage

This is a realistic account of dealing with extreme hardship.  If you are interested in using positive psychology to move on from bad places, you should have a look.  Though a tragedy and not a feel good movie, you are left with an abiding memory of struggle and courage.  It is a respectful account of people brought up in the hardest places in our society.

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Distance lends enchantment to the view

Burning out?

Advice from an ‘old hand’ to a ‘new teacher’ whose class got the better of him: in Goodbye Mr Chips, which I watched over the weekend.

“You have some hours before prep starts. Go out. Out there under the sky. Look around. What is the saying? Distance lends enchantment to the view. Go out. Come back refreshed.”

Paulo Coelho offers the same advice. Don’t spend the day looking down. Look to the horizon.

David Whyte has the same advice. Sometimes the answer depends upon a walk around the lake.

Then go out, look out, reach out

Whenever life is bad, look to the horizon. Close your eyes and listen to the furthest sounds that you can hear.

And if you can, do it when you first awake in the morning.  Do it in short 1 minute break at work.  Do it commuting on the way home.

Is that why you pay so much for a house or office with a view?

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Law of attraction, positive thinking . . . how old is it?

A long back story

I took out Goodbye Mr Chips from my local library thinking it would be nice to relax for a couple of hours with this gentle, slightly sentimental, very inspirational movie. For non-Brits, this is a classic pygmalion, teacher story with romance thrown in. Think To Sir With Love, History Boys and Freedom Writers. I think when Yanks write pygmalion stories they are typically about basketball coaches. Britain has teacher stories.

Goodbye Mr Chips is a double-pygmalion story. Mr Chipping is an awkward “Latin master” in a “public school”.  If you are non-Brit, read exclusive private school (or prep school in Americanese – a prep school here preps you to go to public school which takes you to the army academy or university).

Mr Chipping has two mentors. A charming relaxed fellow teacher and his wife. They are the catalysts in allowing Mr Chipping, or Chips as he comes to be called, to incorporate the softer side of his nature in his teaching style, reform the rugged-masculine-bullying culture of the school, and to encourage boy-after-boy, and their sons after them, to blend the feminine sides of their nature with the masculine demands of their school and obligations to country.

I thought I was borrowing the musical version with Peter O’Toole from the library.   When I got home, I discovered I a new version with Martin Clunes, the star of the TV show, Doc Martin. He makes a marvellous Mr Chips with the mixture of clumsiness and kindness that we also see in Doc Martin. (He doesn’t sing btw, and nor do we hear the boys singing which we did in the earlier version).

The story seems slightly different too – but so be it. After this long back story, this is the quote I wanted to give you.

“I found that when I stopped judging myself harshly, the world became kinder to me. Remember I told you once, go out, and look around the world. Do that now. Only this time, let the world look at you. And the difference, I assure you, the world will like what it sees.”

Positive psychology is more than positive thinking

This is the concept which takes positive psychology far beyond positive thinking. It has echoes of the pygmalion effect, popularized in the musical My Fair Lady in which a flower girl becomes a lady. It includes the Galatea effect, ably researched by Dov Eden, who also researches the pygmalion effect in work settings. Basically, the Pygmalion effect is the effect of other people’s expectations on us. So a teacher creates clever pupils by expecting more of them. A teacher creates dull pupils by expecting failure and subtly communicating doubts and restricting the resources and time we need to learn. The Galatea effect works the other way around. It is the effect of our own self-perception.  It is not that seeing is believing. But that, believing is seeing.

Is this new?

George Bernard Shaw wrote Pygmalion 100 years ago. 150 years ago Goethe wrote:

The moment one definitely commits oneself, then providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favor all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamed would have come his way.
Goethe

The idea that we shape the future is so new to us in the west. The idea that the universe comes to us sounds a little new age.

Of course, we cannot do anything. We don’t want to do anything.

But there are some things, we want to do. And if we can imagine those things, if we believe in them deeply without effort, if they make sense, if they seem right in themselves, if we believe in them enough to take the first hesitant step,

if we believe in them enough to take the first hesitant step,

then the universe conspires to help us.

Skeptical?

This is tautological, of course. It will work because it is right and it is right because it works.

Ask only whether what you want is right, and why you would want anything that doesn’t work!

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“Go get your things. Dreams mean work”

I discovered Paulo Coelho this year. I am amazed I spent this long on this earth without finding his books.

His stories have mystical settings. By the River Piedra I Sat Down and Wept is about a woman and her childhood sweetheart who meet up again in their twenties to make a hard decision: should they get together or should he follow his vocation into a Catholic seminary and a life as charismatic and healer?

All Coelho’s books (I think) have a happy ending, but not a silly ending.   After many trials, the protagonists resolve to take the high road: living in solidarity with this world. These may be mystical stories, but they are neither fantasies nor escapist.

And the trials faced by the characters are never gratuitous. Each in itself offers a perspective on relating to the world and, I think, the tension between commitment and uncertainty.

They are a remarkably “open” read too. He has a light style that draws you into the story. And then releases you from time to time to ponder what he or one of his characters has just said.

Wikipedia describes the book as “a week in the life of someone ordinary to whom something extraordinary happens”. Read it at the end of a long week to ponder extraordinary people who live ordinary lives.

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We are ready for more . . .

Don’t blog in a vacuum – comment on other people’s blogs

Any “coldie” as I have heard people from the 1.0 or cold-war era called, will hesitate to take part in online discussions, and is amazed that “post-coldies” do, and quite happily. Do! Do take part!

I have just discovered Barbara Sliter’s site Creatorship and I discovered it in inimitable 2.0 style. I went to the Chief Happiness Officer blog. Alex was doing something with snow (pardon me I’m from Africa); Steve Roesler was guesting; Galba Bright joined the discussion of one of Steve’s posts; he had a look at one of my blog’s and said you will enjoy . . . You are right. Thank you. I do.

Thanks Galba, Steve, Alex and not least, Barbara. If you are interested in leadership, personal development and real-world applications of complexity theory, you should have Creatorship on your feed reader.

The promise of the 21st century

I know a lot of people my age who are rather gloomy about the way the world is going. Change is certainly in the air. Whether we see it as good or bad, depends on the meaning we perceive and more so, on our intuitions about how we will be connected in the new order of things.

That is why I love Barbara Sliter’s site. She has the gift of pointing to a horizon that welcomes everyone, young and old, experienced and inexperienced, from your country and mine.

One excerpt:

“we’re ready for more: more meaning, more challenge, better environments, interesting work, balance in life. We’re ready to be co-creators”

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Hope and the great chasm

Do we really achieve more when we hope?

Alex from alwaysnewmistakes asks whether hope is responsible to achieving more than we think we are able.

3 perspectives on hope from 3 gurus

I think of three gurus.

Sun Tzu

I think of Sun Tzu, the famous Chinese General (Sun Zi if you are used to modern Mandarin).

He counsels us that battles are fought or won before they are started. He advises to pick our battles wisely and to only engage if the probabilities are with us.

To fight in the “hope” of winning is to court disappointment.

David Whyte

I think of David Whyte and his story of coming across a frayed rope bridge across a canyon in Tibet and freezing in terror.

I am not sure if he ever used the bridge. The point is that

  • often we are not happy with where we are
  • we are reasonably clear where we want to be (over the other side),
  • and we look at the gap between where we are and where we want to be, and our stomach lurches. In terror not hope.

The contribution of positive psychology and positive organizational scholarship is how to move forward when we feel the absence of hope – or when we feel puke-making terror.

The trick is to “Start close in, not with the second step or the third, but with the first thing”.

Starting with the ground beneath our feet is also called recrafting, appreciative inquiry, and building the bridge as you walk on it.

Our ability to stomach, rather literally, the original fear and to look at what you can do rather than at what you cannot do, is key.

Would I call it hope? Building hope, I think.

In my last post, I suggested ways of structuring to contain the terror of people around you.

Sometimes we have to start with ourselves. We can’t think let alone lead when we are paralysed with fear.

And if this sounds excessive, it is not. Even when we write a paper at uni, when we give your first lecture after the summer break, we can  freeze in fear.

We could also be facing a cashflow crisis, or the loss of your biggest customer through no fault of your own, etc. etc.

Things happen, to real people, and real people contain the fear and start “close in”.

With immense self-discipline, because they are fortunate to understand the mechanisms of hope, and that hope is grounded in what we can do.

Complex systems

The third guru, or set of gurus, are the people who work on generative psychologies.

Some of this work is very technical stuff on how we can produce more together than when we work alone.

Great advances hardly ever come from having the right answers up front. Great advances usually come from having enormous faith in the system.

Birds seem to fly in a flock by following each other and taking care not collide.  From those simple actions we get a flock.

leadership is when we pose a question (much as Alex has done for me here) and through engagement with the question and each other, we draw out answers we couldn’t have imagined. It can be done alone ,but we do so much together.   Alex’s point about synergy.

Great leaders

  • have a sense of what is possible (get across the canyon)
  • they contain their own terror
  • start working to establish the next step, usually on the basis of what we have in hand and what we are good at doing
  • and then they work with the group to work out what to do next.

 

  • Their belief in the ‘followers’ and customers and employees in business, must be massive. They must believe that the solution will emerge from the interaction.
  • must believe in the quality of people around them.

So is hope essential?

But it is not ungrounded.

  • It is so grounded that we can build the bridge forward.
  • It is so grounded, it is credible and infectious.
  • It is so grounded, we learn as we go with others with us on our journey.

Thanks, Alex

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