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Tag: complex

Toddlers with iPads remind us that complexity is good; it is complicated that is bad

I must get an iPad!

Gen i

Lots of buzz today about a 30 month old little girl, still in nappies, who picked up a iPad and used it immediately.   What will she be like when she gets to school?

It’s not that she will know a lot.  She will simply expect that she is allowed to act on the world and that the world will respond immediately with useful intelligible feedback.

If people think Gen Y is spoiled, what will they think of Gen i?

So much IT is sooo painful

As for me, I wish the software I’ve been using today was responsive.  One program took over my screen, crashed a live podcast, demanded I reboot my computer, crashed my print jobs, and didn’t work any way.  I queued that reinstall for last thing tonight.

Now I am using a web 2.0 drawing program.  It’s super.  But I can’t find the right order to use the controls.  It stops working mysteriously.   As if design isn’t hard enough.   Well at least we didn’t pay for this one.

Complex is good; complicated is awful

And to remind budding psychologists who stop by here.  The little girl likes iPad because it is “complex”.  The iPad gives her choice and control.  At 2.5 she was playing spelling games.

My software is frustrating because it is complicated.  I don’t have control.  The feedback doesn’t help me find the controls.  And if I have any choice, I have not the time to enjoy it.  I am messing around with controls.

I’ll be interested to see if older people respond as easily to the iPad.  I hope so.  Old computers are terrifying to too many people.

Complex is good.  It is interesting and engaging.  Complicated is bad.  It is obtuse and exhausting.

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The opposite of complicated isn’t complex. It is flow!

Complicated vs Complex

I am so chuffed to see my post on Complicatedness and Complexity take off – even if belatedly.

The difference between the complicated and complexity is important.  We love the complex sound of music and are quickly tired of the repetitive noise of a jackhammer.

And complicatedness wears us out in seconds.  Meetings which are run around the manager’s whim leave the rest of us to hang about like spare parts. Not knowing when our delayed flight will resume and not being able to call ahead to rearrange our transport and meetings renders us astonishingly irritable.  Internet banking cluttered with advertising and instructions below the fold don’t allow flow.

The opposite of complicated is flow and we do know how to make flow.

#1 The task must allow us to act autonomously

All the information must be in front of us. We shouldn’t have to open dozens of files, folders and notebooks to find it.  Nor should we have to ask anyone.  Eveything we need should be in front of us and obvious.

#2 The task must give us feedback

As soon as we try the task, it should be clear whether we are doing the right thing.

#3 The task must allow learning.

A toddler persists in putting a square into a round hole until they achieve the insight, quite accidentily, that the shapes and holes match.  We like to learn.  We don’t mind at all.

But we must have time to learn.  Don’t shout at us or time us our while we figure things out.

#4 We must be allowed to finish.

Once we get going, we want to get everything done.  Please don’t interrupt.  Wait!

We also know how to test flow

It’s easy!  We take the group who is likely to do the task and we let them do it.  We watch.  We learn where we have misunderstood their skills, needs and working conditions, and we redesign!

Complicated – how I hate it!

But then I’ve always been a flow junkie!

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