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Tag: processes

Extreme change management ~ find your core, essential processes

I can’t resist this post!  I was talking to @dominiccampbell about using Twitter in various occupations.  My mind leapfrogged to this idea.

Extreme change management

  1. Take away all the computers
  2. See which processes people think are sufficiently important to do by hand.
  3. Allow computers to do those and let people know that computers can be removed at arbitrary times.

Then I thought, are computers there for important processes or are they there to allow us to do what we couldn’t do before?

Let’s look at my essential processes.

  • Wouldn’t it be cool if I could check with the Coop whether they’ve actually got any Wheatgerm bread before I walk to the shop?
  • Wouldn’t it be cool if I could ask any one walking back past my house to bring me a loaf?’
  • Wouldn’t it be cool if I had the casual social conversations that I have Coop staff online and in places other than the Coop.

What would I lose if the computers were turned off?

  • Adverts from Tescos ~ only an Express here and they rarely have what I need ~ delete without reading.
  • Adverts from Tescos – no really, I am not going to ask a truck to drive 20 miles to deliver what I can buy down the road in a friendly Coop.  What they don’t have will wait.
  • And probably a whole lot of junk mail from people who don’t know who I am and nor do they want to know. They just vaguely hope that I am stupid enough to buy from them.

If we started again, we would computerize vastly different things.

And I think we might be better for it.


Simple rules of communication in organizations

Simplicity is a world-beater

There is a wonderful cartoon about computer interfaces doing the rounds contrasting the simplicity of Apple and Google with the interfaces most of us construct.

Simple rules of communication

That reminded me of a place I worked at for many years, which had inherited three simple rules of communication.

FIRST. Write down what you want on ONE side of a piece of paper – no more. And the top third of the side will be used for routing instructions – you don’t get more paper for that.

SECOND. Send it to me in time for me to read it before we meet.

THIRD. When we meet, explain what you want fom me verbally or through your emissary.

What I will do

If I cannot understand what you want in one minute, with a further one minute for questions, I ask you very courteously whether “you would like to withdraw your paper”.

It is possible to keep things simple!

PS The accountants had another simple rule. On no account, ever, will we approve expenditure retrospectively. Decisions occur before actions.

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