Do you understand everything that everyone does?
About 5 years out of college, you will begin to take responsibility for work that you simply do not understand. Imagine ~ you are running a project and the accountants are totting up your numbers and running off terms like cashflow and depreciation that you are not really sure of.
The IT boffins prattle away about bandwith and JSON.
Anyway you get the idea. People can baffle you with rock science and you wonder sometimes whether they are just having you on!
How do you manage someone who knows a heap of stuff that you know nothing about?
You want to know
- Why this person is in your team
- Why are they critical to your operation (why is their knowledge and judgment essential)?
5 straightforward questions to follow what they do and evaluate their contribution
2. Show me!
3. What’s next?
4. When will we finish?
5. What is my role here?
Elephants shall never forget me! (Explain, Show, Next, Finish, My Role)