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3 steps of leadership

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Ben & Ros Zander on leadership

“The job of a leader isn’t to make decisions. It’s to make “distinctions.” “The discipline of making distinctions,” she says, “is based on two questions:

  • What assumptions am I making that I don’t know I’m making?
  • And what can I create that will give me something new?

Making distinctions is about performing small, inventive acts — acts that are totally different from normal strategizing or scheming. Leaders of the future will create categories that give people information on how to do their jobs and on how to live their lives.”

For the full article: here.

A leader’s role

A leader’s role is not to tell us what to do.   A leader’s role is to see the assumptions that we make that we don’t see that we make.    A leader’s role is to have all opinions heard.  A leader’s role is to see connections between our opinions that we don’t see.

When a leaders sketches a positive framework for us, we feel free to act and to act in coordination with each other.


It can be a tough job making sense of the whole picture.  Here are three questions that psychologists find useful?

  1. What surprises me?  What has brought me to bone-shuddering halt?  What would I like to know more about?
  2. Who else is interested in this surprise but is not saying anything?
  3. Who would be so happy if I asked them what they felt?

That’s a good start.



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