My virtual knight in shining armour – from panic to productivity in less than 1 hour!

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A long time ago when I drove a VW, I got some sound advice.  Always have a tool kit in your car.  Otherwise how else will the shining knight in a Red Ferrari fix my car when he stops to help?

And now I live half my day in a virtual world, I must make sure shining knights on Cross Loop can find me – so they can rescue me from the dragons of my own mis-steps and panic!

And so should you!

Today, Loudmouthman, speedy, nippy geek from Horsham rescued me in minutes, and I live 4 hours drive away.

This is how he did it, and this is what you need to know, because one day you are going to need Nik and you are going to feel so much better knowing he is just over the horizon!

It all began last night

. . . as I tidied up my computer,  I created a new user just to check what standard settings looked like.    All seemed in order.   There were two users, both Administrators, and I was logging in and out of both quite happily.

Disaster!

This morning, I could only log in to the dummy.

Panic!

Send up the distress rockets!

I logged in to the dummy account, got onto Twitter, and fired off a May Day call to no one in particular.

Whew!

@Loudmouthman answered and told me to download Cross Loop and to contact him.

Minutes later, Nik was connected. He took over my machine though Cross Loop, and though other services offer this feature too, most importantly, I could also

  • Send a message to him including my landline number, so he could call me, which he did.
  • See the ratings of his many happy customers.
  • Look at his competitors should I wish to.
  • See his hourly rate.
  • Get a quote.
  • And pay him by Paypal.

My predicament explained

By setting up a second user with admin rights, I was no longer given the option to login in to plain old “Admininstrator”

Client Education

Working remotely, Loudmouthman showed that the Administrator account was still there (C: Drive and Documents & Setttings).

Panic subsided!

Diagnosis

Still working remotely, Nik checked my description of the problem by having me log off to show him that Administrator really couldn’t be accessed from the Login screen (which of course he could see remotely).

Solution

I could hear him looking something up in the background (his keyboard was going noisely).

Then he had me log in again to the dummy account and he went into some Windows Settings and added a line to activate Administrator.

Hey presto, we were done. And it would have been faster if I hadn’t been in a panic.

Final Check & Wrap-Up

I logged out of the dummy account and back into Administrator – and downloaded Cross Loop again which was no longer visible.

I had to make another request for service. Then I asked for an Estimate, accepted it, and then asked for a Final Bill.

A PayPal screen came up and I paid promptly and printed out the receipt for the accountants.

Just the way I like it.

Done, dusted with all the paper work wrapped up.

How to get hold of Loudmouthman?

On Cross Loop as Loudmouthman

On Twitter as @loudmouthman

Through his website, Loudmouthman

On Skype thebutlershouse (Nik Butler)

And to find out what is causing ripples in the Social Media world in the south-east of UK on any one day, Nik’s blog Social Media White Noise is well worth a visit.

Thanks Nik! From panic to productivity in under an hour!

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