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Year: 2009

Now that I am 45

Published December 14, 2009 by Jo Jordan

When I was 25

When I was a young and brash 25 year old, I often dismissed people as ’45 and going nowhere”.

I expect the young of today to be equally as intolerant. And I forgive them. Our twenties are heady time.  We achieve autonomy and we reassure ourselves that we are able to take our place in the adult world.

Now I am 45

I want to honor the promise of my 25 year old self.  I think

  • We have a responsibility to the young to make opportunities for them and to allow them to make their mistakes but in non-career threatening ways.
  • We have a responsibility to create institutions where they can progressively take on larger and larger projects.
  • We have a responsibility to ensure that the young have access to information about what is worth doing and what is not. We should not allow them to spend time on speculative work that will be career-breaker and undermine their confidence for ever after.
  • We have a responsibility to espouse a vision and work towards it systematically.
  • We have a responsibility not to sulk. We are not 25 any more. We can not longer start projects with only the thought “I can, I can.”

It is our job now to bring together all the pieces of the jigsaw puzzle. The people. The money. The processes. The customers. The parties. The comfort when things don’t go our way.

We are 45 now. The 25 year olds are right. We aren’t going anywhere. We are gathering together all the resources we need for larger works.

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The welcome illusion of Monday morning

Published December 13, 2009 by Jo Jordan

Too Much Weekend

I’ll like my week better for a tidy room

A golden rose cheerfully in a crystal tube

But with a day spent alone

Working on streams distant from the streams of others

I yearn for the strains of the world outside

If I had a TV, I would switch it on

I’m glad I don’t

It would not give me what I want

The compulsive tug of collective movement

People going somewhere, maybe nowhere

Do I mind our destination when we move together?

I’m ready to join the surging throngs of people in the morning

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It’s hard, just to listen

Published December 13, 2009 by Jo Jordan

Please Listen

When I ask you to listen to me

and you start giving me advice,

you have not done what I asked.

When I ask you to listen to me

and you begin to tell me why

I shouldn’t feel that way,

you are trampling on my feelings.

When I ask you to listen to me

and you feel you have to do something

to solve my problem,

you have failed me,

strange as that may seem.

Listen! All I ask is that you listen.

Don’t talk or do—just hear me.

Advice is cheap; 20 cents will get

you both Dear Abby and Billy Graham

in the same newspaper.

And I can do for myself; I am not helpless.

Maybe discouraged and faltering,

but not helpless.

When you do something for me that I can

and need to do for myself,

you contribute to my fear and

inadequacy.

But when you accept as a simple fact

that I feel what I feel,

no matter how irrational,

then I can stop trying to convince

you and get about this business

of understanding what’s behind

this irrational feeling.

And when that’s clear, the answers are

obvious and I don’t need advice.

Irrational feelings make sense when

we understand what’s behind them.

Perhaps that’s why prayer works, sometimes,

for some people—because God is mute,

and he doesn’t give advice or try

to fix things.

God just listens and lets you work

it out for yourself.

So please listen, and just hear me.

And if you want to talk, wait a minute

for your turn—and I will listen to you.

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Beautiful New Year Resolutions: Follow the beauty you discovered in 2009?

Published December 13, 2009 by Jo Jordan

New goals to focus the new year

2010 is upon us.  2009 has gone fast.  I began the year overloaded.  I was stressed out in January and was working hard to limit my goals.  That’s the purpose of goal setting, right?  To reduce the number of things claiming our attention.

Do you achieve your goals?  I sincerely hope not!

In the end, I over-achieved some of my goals and under-achieved others.  Why?  Why can’t we arrive spot-on?

Because that is not our job.  Really it is not.

Events, dear boy, events!

Our job is to respond to events.  Events, dear boy, events, as British Prime Minister Harold Macmillan once said.  Or as the military say, no plan survives meeting the enemy.

Our job is not to press on regardless.  Or job is to be aware of what is happening around us, to understand what is valuable, and look after that.  We’ve had a good year when we’ve attended to who and what is important.

To be ready for unfolding events, it is a good idea to plan.  Plans mean we have information at our finger-tips and we find it easier to read evolving situations and understand what we need and want to do.

A good year is when our goals unpack themselves and we discover what is ‘good and true, better and possible”

But our job is to learn.  A good year is a year in which our goals unfold.   A good year is when our goals unpack themselves.  We come to understand the richness of the world and gaze upon it with respect and more curiosity bordering on reverence, not to forgive its wrongdoings but alive to what is ‘good and true, better and possible.”

So as we open our diaries for 2010, what has changed for us during 2009?  Putting aside the farce of bailing out banks to the tune of more than half out annual GDP and politicians who rifle the petty cash, for farce is what that is, what changed for us during 2009?

Looking around the world, what do we see that we never used to see?  What poetry & song did we hear this year, yet never heard before?   Whom do we know whose style and approach to life we truly admire?

What brings us alive and takes us bubbling with enthusiasm towards 2010?

Take your first small step that may be the giant step needed by mankind

Often what brings the light to our eyes is deeply personal. We don’t want to expose what we love to the harsh glare of spotlights and public scrutiny.  What we share is not for the sake of sharing.  It is for the sake of nurturing what we feel is beautiful and it is for the sake of encouraging what we would like to see more of.

Of the many beautiful things we have discovered, which are we able to move towards?  Which are we able to do more?  Where and how can we take part and in the process make them more beautiful?

We may have the smallest role to play in their beauty.  But it may be our role in creating a beautiful world.  That small step on the edges of our existence may be a large step for mankind ~ if only we would take it.

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Not a sudden revolution in human nature but a gradual evolution in human institutions

Published December 12, 2009 by Jo Jordan

Tony de Mello

My internet rambles threw up a contemporary philosopher that I hadn’t encountered before: Tony de Mello.  Catholic priest from Indian, Tony de Mello challenges our yo-yo swings between the idea that we can and should control the world and our irritation when we find out that we cannot.

With western thinking, frustration often drives us to despair

Tony de Mello uses a good example.  Someone jumps the queue and it irritates us.   Would we, he asks, take a sledge hammer to ourselves?   Why do we punish ourselves with a bout of ill temper?

Does putting aside our ill-temper mean we should accept unfairness passively?

Should we do nothing about the queue-jumper?  Quite possibly. Particularly if we are feeling ill-tempered.  We are unlikely to be effective.

But we shouldn’t be passive.   Our first task is to attend to our ill temper.  Then when we are in a clear and positive state of mind, we can see what if anything can be done.

Choices in tough conditions

In a separate post I found a longer description of psychiatrist and Holocaust survivor, Victor Frankl’s explanation of the choices that we face under the direst of circumstances.

These are the three rules of thumb which I’ve tried to make concrete because I am still more comfortable with explanations of what “I do” rather than explanations of what “I be.”

#1 The world is not ours to control

I do feel better when I let go.  I can understand the world as scientist.  I can represent imaginative changes to the world as an artist.  But as a celebration of what is miraculous rather than as a need to control it.

#2 Other people are not here to do my bidding

It matters not whether I use force or charm.  People are not here for my purposes.

Rather I am able to build good relationships between myself and others.

#3 Accept that other people express fear, anger, pain, misery and spite

Of course, people will not be nice just because I am willing to be nice.  How nice are people when they crowd onto a commuter train or worry about their job security?  They will do what they will do.

What I am able to do is to be realistic about what they are feeling and doing and concern myself with how I react.  How does my interior world echo back events in the world to me?   What am I making of these events and am I absorbing their unpleasantness into my life?  It can be hard to remember that they are not here to do my bidding.  Nor I theirs.

To become discomposed by their actions is like remonstrating with boiling water for being hot.  I need to get a grip on irrelevant emotion, step back and consider the circumstances and my goals.

A gradual evolution in human institutions

When Barack Obama accepted his Peace Prize in Oslo this week, he quoted J F Kennedy.

“Let us focus instead on a more practical, more attainable peace–based not on a sudden revolution in human nature but on a gradual evolution in human institutions–on a series of concrete actions and effective agreements which are in the interest of all concerned. There is no single, simple key to this peace–no grand or magic formula to be adopted by one or two powers. Genuine peace must be the product of many nations, the sum of many acts. It must be dynamic, not static, changing to meet the challenge of each new generation. For peace is a process–a way of solving problems.”

People won’t change.  But I can contribute by the slow improvement in the ways that we settle our differences.  And I can be realistic and expect to renegotiate our differences continually.  Daily. Calmly.

JFK went on.

“With such a peace, there will still be quarrels and conflicting interest, as there are within families and nations. World peace, like community peace, does not require that each man love his neighbor–it requires only that they live together in mutual tolerance, submitting their disputes to a just and peaceful settlement. And history teaches us that

————–

We all inhabit this small planet.

We all breathe the same air.

We all cherish our children’s

future. And we are all mortal.

————–

“Enemies between nations, as between individuals, do not last forever.  However fixed our likes and dislikes may seem, the tide of time and events will often bring surprising changes in the relations between nations and neighbors.

So let us persevere. Peace need not be the impracticable, and war need not be inevitable. By defining our goal more clearly, by making it seem more manageable and less remote, we can help all peoples to see it, to draw hope from it, and to move irresistibly toward it.”

So I can persevere.  I need not be at odds with the world.  I will get further by not expecting perfection.  I will get further “By defining our goal more clearly, by making it seem more manageable and less remote, we can help all peoples to see it, to draw hope from it, and to move irresistibly toward it.”

For that, I need to be in good shape.  To be in a good temper with the world.  It seems selfish to be happy.  It also seems tautological.  But it seems true that to be happy we must be happy.   Yes, here is the “be”.  As I am not that good at “to be”, I will just do happy!  I will not ignore the world. But first I will do happy.  Then I can attend to our relationships and institutions.  And then maybe the world won’t feel as it it needs to be controlled!

Maybe that is the goal?  To live in a way that we don’t feel as it the world is dangerously out of control.  First, attend to ourselves.  Then to our relationships.  And then we can celebrate the world as scientists and artists.

So an Indian Catholic priest, a Jewish psychiatrist who survived the holocaust, a Roman Catholic President and Kenyan Ecumenical President ~ why do we find it so difficult to grasp what they are saying.  Well, begin by being happy.

Three video clips of Tony de Mello talking are here.

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The person who risks nothing, does nothing, has nothing, is nothing

Published December 12, 2009 by Jo Jordan

Risk

To laugh is to risk appearing a fool
To weep is to risk appearing sentimental
To reach out for another is to risk involvement
To expose your feelings is to risk
exposing your true self
To place your ideal, your dreams before a crowd
is to risk their loss
To love is to risk not being loved in return

To live is to risk dying
To hope is to risk despair
To try is to risk failure

Yet risks must be taken
Because the greatest hazard in life is risking
NOTHING

The person who risks nothing
Does nothing
Has nothing
Is nothing

Self-realization is harder than
Self Sacrifice

UPDATE1:  Shazoor Mirza (contactable via the comments) kindly told me this poem was written by William Arthur Ward.  Thank you, Shazoor!

UPDATE2:  Is it our risk that matters?  Or can we learn from Anais Nin and the willingness to risk listening to others and hearing their story?

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My customers come to me to interact with other customers. Yes they do!

Published December 11, 2009 by Jo Jordan

The Dummies’ Guide to Social Interaction Design (SxD)

A few months ago, Adrian Chan of Gravity 7 explain Social Interaction Design in simple terms.  Here it is again. But even simpler.  Gen X and Baby Boomers like to begin with an overview. Once we have got the outline, we can drill down to the finer technical details.  This is for view.

Hopefully, Adrian will correct what I have got wrong.  When you have an outline, head over to Adrian for details.

1.  Who is the user?

Basic Idea: Don’t think about your product or your website, your mission or your purpose: simply describe your user.

Basic Technique: It’s tough to write a persona. You want to say what the user looks like, where they’ve come from, and most importantly, what they are looking for when the arrive with you. Think socially. Who were they hoping to talk to and why?

Advanced Techniques: Each user arrives with skills, social competencies and understandings about the way things will be done (variously called scripts and frames). What are people able to do easily when they first arrive? What do they expect?

We want to be predictable and make it easy for them to find their place on our territory

More Stuff You’ll Add After You Have Answered The Other Questions: Personas for other users: rich descriptions of various users in they many shapes and forms.

2.Who are the other users?

Basic Idea: Your visitor didn’t arrive to be lonely. Or to talk to you! Who else will they meet here? And what will they do together? And what about the reverse -who are they trying to get away from?

Basic Techniques: More personas, concentrating on how different everyone is not how much the same they are. Forget averages and typical. Think diversity and difference.

Advanced Techniques: Now describe how the users interact with each other. What do they say? How do they respond to each other? How do they encourage each other? How do they learn from each other? What scenarios are taken for granted by the locals that are not at all obvious to an outsider? When we are locals describing our own space, it is hard to describe what we take for granted. Ask what annoys people? What makes them contemptuous of other people? That’s a sure-fire indication of a norm being broken.

More Stuff You’ll Add After You Have Answered The Last Question: What is the difference between a gathering of users that is successful and one that is a flop? What is the feeling that people have when they say a gathering is fabulous?

3.   What social outcomes happen because the users are interacting with each other?

Basic Idea: Our actions come together to create something over and above our own wishes and desires, intentions and actions.

Basic Technique: What happens that cannot happen by one person alone? For example, we can sit at home and talk to ourselves about Coca-cola. That’s interesting. It probably prompts us to put Coca-cola on the shopping list. But so too is it interesting when one user talks to another user about Coca-cola. The conversation about a brand, and any downstream effects, becomes possible because of the interaction. If you get stuck, list all the interactions that people fear and turn these on their head.

Advanced Techniques: What are memes, tropes, fashions, fads, myths, and beliefs that seems to prevail among your users when they are together? How do they pick up on these norms? How quickly do the norms change and how do they change?

More Stuff That You Will Add After You Have Answered The Last Question: How many interactions happen before this new sense emerges? How can we prompt people to ask questions and to listen to each other? How can we prompt them to reflect their outside world in our world? How can we encourage an attention to positive processes? How can we learn to interpret the less positive interactions in the positive sense of seasons?

How do we add value to businesses, communities and organizations?

~ Trust, belonging & confidence are the foundation of action & initiative

4.  Beginning with Question 3, we have some understanding of the social outcomes that emerge from interaction. These are phenomena like belonging, trust and confidence. Hard-headed business men and women might scoff at these but the scoffing, the negativity, demonstrates the point. There is something they are looking for in the interaction must happen before the abandon their skepticism and react with trust and enthusiasm. What is it the business people need so badly before they will trust other people? When we can put our finger on that bruise, we may have identified the essence of our business.

~ We love our differences and riff them like mad

5. Question 2. We have some understanding of how people interact with each other in our community, in related communities, and in whichever context is our specialty. We learn fast about interaction because we pay attention to interaction. We are never ‘foreigners’ for long and even if we are marked out as different by our physical characteristics, accent or professional qualifications, we understand how people expect to behave and how they expect others to behave. We mix and match those expectations to help them ‘mod’ and ‘riff’ and have fun with each other.

~ We love our guests and find it easy to be kind

6. Question 1. We understand the diversity of people who arrive and the range of their social competence. What do they find easy to do? How can we help them find their feet in a gathering? How can we help them settle down, yet meet more people, and expand their horizons. How quickly do our wall flowers and the rambling roses become a magical bouquet?

Ready now for more details? Head over to Adrian Chan at Gravity 7. He’s the expert!

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Root out 4 time wasters. Modularize your job properly

Published December 11, 2009 by Jo Jordan

Productivity is all the rage

We hear of drilling our inbox down to zero.  We hear about agile sprints and personal kan bans.

All these productivity systems have one thing in common.  Finish what you start and don’t start what you cannot finish.

Work cycles

Now some poor unfortunates have job cycles of 20 seconds.  These jobs are mindless.

Others have job cycles of between 30 seconds to 10 minutes.  They are called managers. (You didn’t know that?  Now, you do.  Professor Mintzberg of McGill University brought that to our attention a long time ago.  When you work with managers, break things into small pieces for them!)

Others have long job cycles.  University lecturers have “seasons” of 7 years – from sabbatical to sabbatical.  That is the time it takes to write a proposal, get funding, do the work, write it up and publish it.  They give lectures that are 50 minutes long.

If they are wise though, they remember that they are human and few of us can concentrate for longer than 10 to 15 minutes. Hence, a university lecture is broken into five parts.

  • What this lecture is about.
  • First chunk of theory
  • Change-up – change pace, delivery style and activity of students
  • Second chunk of theory
  • Memorable conclusion

Design what goes in to your job cycle

The secret of any job, I think, is breaking it into parts that fit our ability to start-and-stop and link it to other parts.

3 components of jobs design

Job design is about modularization and all 3 things matter

  • Our attention span and the features of our “box” – the human body.
  • The size and shape of the piece that we are working on
  • The way we link one piece to another to make a coherent whole.

The 4 time wasters in badly designed jobs

When we get any of the 3 features of job design wrong, then we create 4 inefficiencies.

  • We spend the 15 minute chunk working out what we are supposed to be doing rather than doing it
  • We do the wrong task because the linking mechanisms are sending us the wrong messages
  • Our attention is split or frayed with fatigue and our work is poor and has to be re-done
  • Or the task we are doing isn’t bundled properly and we cannot start, finish and put it back in the pool in one pass.

The job of managers and job designers

Inefficient managers tend to think that problems with productivity are to do with the way the task itself is done.  Sometimes that is the case.  To play tennis well, I practice the same shot over and over again.  Training time is important.

Most times, we are wasting time because we cannot start and finish something completely.  And on big tasks, we haven’t broken the task into modules that can be started, finished and handed over.

There is a genius to managing work.  And there is an explanation about why some teams get done more than others.

They aren’t having to redo work.  Everything is handled once, by the first person who touches it. And never again.

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6 questions that I ask professional career coaches

Published December 11, 2009 by Jo Jordan

Where were you the day Lehman’s crashed?

I had spent a long day sequestered in an office building in London. Coming out into the dark evening, I was surprised to see a serious story in the free newspapers handed out at the entrances to the Tubes.

The 158 year old bank, Lehmans had declared bankruptcy and 10 000 financiers, bankers, clerks and support workers who arrived at work on the prestigious Canary Wharf were told they must cease trading and clean out their desks.

Our response to abrupt crisis

Abruptly losing your job and your livelihood is not a disaster but it is certainly a crisis. Some of Lehman’s employees may have taken the first plane out to a sunny beach, but most of them would have sat around the next day wondering what to do. The day after would have been a day of rumination. What went wrong? Could it have been avoided? Who is to blame? And, ultimately, what should they do to retain the same income, status and meaning in life.

Career coaches and people in career crisis

Many career coaches will see erstwhile employees from Lehman’s and may have seen some already.

Proxy career coaches in the form of doctors, bank managers and employment agents will see them sooner. What is the best advice that we can give Lehman employees and all others whose way of life comes to an abrupt, surprising and juddering stop?

What it feels like to be in a career crisis

The first thing we need to remember is being laid off is a rude shock. Having had no preparation for the event,

  • Ex-employees do not know what to do
  • Ex-employees panic
  • Ex-employees want it to be ‘all OK right now!’

Our task as career coach

Ex-employees may have no experience or training in damage control. They may be have no experience in managing their own emotions and attention. This is our task if we are to help them succeed. We must help them to

  • Regain emotional equilibrium
  • See the solution
  • Regain control

What we will achieve as a career coach

We are not, though, going to make it “all OK right now”. Our clients will want us too.

A year ago when Lehman’s crashed, even the pundits thought we might spring back to normal like a new elastic band.  But, for most people, the early teens of the 21st century will be a time of enormous transition. A country with a GDP of 1.4tr cannot dole out 1.0tr without having to make some adjustment.

Yet there is a flip side to a bad situation.  When your house has burnt down so to speak, there is little point in building one that is exactly like the one before. We build a better one.

Our challenge as a career coach

In the early stages, when our clients want everything to be OK, when they are in the first of the five stages of grief – denial – they will not want to work through the long hard slog of rebuilding.  They will want everything to be bounce back. We have to work with them even though they are in no mood to work.

Helping them find any foothold as they work through their grief is important. Listen to them. But also help them keep moving. They have a lot of rebuilding to do and every small step will be important when they emerge from the emotional turmoil further along the line.

The career coaches that we need

Coaches who can do more than say “aha” are needed now. We need coaches who can help people take baby steps while they are overcome with emotion.

6 questions I ask professional career coaches

It is amazing that this is not taught on work psychology degree programmes.  These are the first 6 questions that I ask professional career coaches.

  • How do we work with people overcome by grief?
  • What practical steps can any of us take when our career and life has fallen into an untidy heap?
  • How long does it take to rebuild a career mid-stream?
  • How soon can we introduce the idea of rebuilding a better career to a client overcome by grief?
  • How many people really do rebuild a better career after such a disruption?
  • What distinguishes those who begin that project from those who don’t?
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