Skip to content →

flowingmotion Posts

Positive psychology and an adult response to the financial crisis

The day I crossed the Rubicon to adulthood

It was a hot, in October. The rainy season was approaching but had not yet arrived. A fan was going full tilt in my office. Behind me, my windows were shut. Below my window, our lorries belched diesel fumes as they queued to exit the factory gate and take flour and maize meal for hundreds of miles around.

My phone rang and in the brisk and formal business culture of Zimbabwe, I answered it promptly: “Jo Jordan. Good afternoon.”

My caller came from outside the company. We had been at university together. And she had a lot to say about the local psychological association. I agreed. And said so.

Then I drew myself to a halt. I was the Secretary of the Association and had been for 3 months. If there was anything that needed to be done, it was my job to get it done.

And hence, I crossed an important Rubicon. I was no longer teenager/student/young adult . I was a citizen fully responsible for the way we ran our affairs.

When did you make the transition from adolescent to adulthood?

Some people never make that transition. Forever, everything is someone else’s responsibility.

Today, something in my feed caught my eye and jolted my memory of when I grew up on a stifling hot and dusty day when we were waiting for the rain and for the new agricultural season to begin.   The story was about the general loss of respect for employers in the wake of the banking crisis.

Employment is not a private activity

A feature of employment law is that the manager, representing the owner, knows best. It is an absurd assumption but some people insist upon it. When we do, we take on a mantle of responsibility, not just to the owners, but to people on whom we imposed our judgement. And to deliver, we have to manage events not just inside the company but outside too.

We cannot manage the rains, perhaps. But we are responsible for responding adequately to the weather, whatever it brings.

Our outrage at the bank failures and MP expenses

The reason why the bank failures and the MP scandals have shocked us so is not the professional errors themselves. Few people understand exactly what happened in the banks or the mysterious absence of accountants and auditors in the Houses of Parliament.

But we do understand that both groups claimed status that put their judgement above ours. And they weren’t able to deliver on their promises they made when they arrogated status about ours.

We are hearing arguments from bankers and MPs that the privileges of office must be sufficiently high to warrant the responsibility they carry.  So they do understand what they promised!  But their arguments are back to front, of course. First, they need to show they can carry out even the basic responsibilities of public office before we worry about awarding privileges!

All public office, being a prefect at school, being secretary of the sport club, and for that matter, being a director of a private company carries the same basic responsibilities.

Implicitly, we promise to

  • Speak up when something is blatantly wrong
  • Live up to the procedures of contract and documentation that our culture has worked out over the centuries
  • Understand where the world is going and make adequate provision for the range of events that might occur
  • Show uncompromising loyalty to the people we represent and presume to order about
  • Represent the whole team without whining and making excuses

There is a big difference between nitpicking and exercising our office responsibly

You may feel my argument is completely wrong

It may be that you see no connection between the behaviours I listed and things going right or wrong. If you don’t, I’d be happy to see a rebuttal but experience tells me that you will not advance a logical argument. You may argue that no one will notice any way. You will probably just dismiss me with contempt.

You may dislike nitpicking implied by rules

You may also have an inherent distrust of nitpicking. Exercising judgement and compassion, I would argue, is different. People who exercise judgement and compassion don’t hide behind rules. They judge the situation and manage it so that we achieve the outcome we want and help the person we assisted grow into a leader themselves – responsible, thoughtful, effective, loyal and with good moral & practical judgment.

You may feel you have no responsibility to anyone but yourself

It is also possible you see your job about looking after you and your own rather than every one around you and beyond. You are likely to have made up your mind on this point quite early in roles that you held at school, college and university. Early on, you will have decided how you would execute collective responsibilities.  Is the group there for you, or you for it? Did you speak up when things were plain wrong.  Or did you allow rubbish to accumulate thinking you would be out of the picture before the results became evident.

All that is necessary for evil to triumph is for good men to do nothing

You will know your own opinion, of that I am sure, and you might tell me here.

But it is likely that I have divided opinion. One group will dismiss me with contempt and pity.

They other would like to know more about acting responsibly and would like to work in environments where responsibility is more highly valued.

Is it too much to agree with Edmund Burke that we all allowed the system to drift into such disarray?

Where are doing exactly the same thing – keeping our heads-down because we believe so little in the people around us that we don’t believe they will listen or care?  Where are we speaking up contentiously and carping and whining rather than engaging on matters that we are responsible for?

Should we begin by ticking off parts of the system that work well and doing more of them?

Leave a Comment

HRM – ready for the recovery? On your marks! Go!

HRM in a fast moving world of the recovery

Earlier today, I posted my understanding of HRM and work psychology in today’s fast moving world.

In the previous post, I laid out the questions that employees or individual players ask, and the questions that project leaders or organizational representatives ask.

And what HRM has to do to pull together these questions in near-real-time so that the organization can move swiftly to negotiate and capture value before an opportunity evaporates.

HRM service for a fast moving world post-recession

One of the practical services that HRM is called upon to provide is a website and community forum that

  • Articulates the vision of a collected group of professionals
  • Provides a readwrite website that allows everyone to comment freely
  • Manages the technicalities and social features of the website
  • Is trusted by their past, present and future employees who are happy to add their visions

Moreover, it is probably necessary to launch a website like this simultaneously with major changes including

  • New appointments
  • Departures
  • New projects
  • New developments in other companies!

HRM skills in a world speeded up by social media

Do we have the facilitation, copy writing and technical skills to work at speed in the public gaze?

We do need to work publicly and fast in today’s world of social media.

Leave a Comment

We are getting whooped by people who use ‘pull’ management? Why don’t we?

Management hasn’t changed a lot in the last 100 years.  And what has changed, changed a long time ago – 50 years ago.  If your company hasn’t caught up, this is what you need to know!

‘Push’ management

In the olden days, or in a NZ meat-packing plant for example, the assembly line dictates the pace.  A carcass arrives.  A worker cuts off the relevant part, rinses the knife in water, and repeats.  Each cycle takes less than 30 seconds. The carcasses keep coming.  That is ‘push’ management.

Work is pushed at us. Adverts are pushed at us. As the poet said in The Charge of the Light Brigade – Ours is to do and die.  Ours is not to wonder why.

‘Pull’ management

Toyota perfected “pull” manufacturing ages ago.   There are three terms that you want to know.   (The New Yorker has just written an excellent case study which you may want to bookmark if you are in management education.)

  • The andon allows a worker to stop the assembly line whenever they think it is necessary.
  • The kanban is their signal that they need more parts.
  • And kaizen means continuous improvements which are driven by them.

All-in-all, pull manufacturing moves the engine of improvement from managers to workers.

Why have we been so slow to implement ‘pull’ management?

If ‘pull’ management works so well, why don’t we copy Toyota?

Simply, we because the only way to get the advantage of the system is to do it.  And that means trusting in our workers and their ability to drive quality.

And it that works so well, why don’t we trust our workers in the west?  What is it about our system that we don’t trust the people who work for us?

Or is the truth that we know that they cannot trust us?

2 Comments

HRM – drop the shopping list and give me the information I need!

The psychology and HRM that we are teaching is not good enough

We, psychologists and HR Managers do ourselves a disservice. We train our students in technicalities. Psychologists learn to run laboratories and do stats. Future HR Managers are taught the steps of recruiting, selecting, and paying people who work as employees.

We produce drones, who have enormous difficulty communicating with other people in an organization.

Even our blogs tend to drone on-and-on as shopping lists of what to do when. People hate us – for good reason. We concentrate on forms and procedures. We know the price but not the value. We know the answers and not the questions.

I want my HR Manager to know

  • Who I am
  • Where I come from
  • What is important to me
  • Where I am going
  • Why I am here
  • What specific things I bring to the party
  • The things I want on and off-the-job
  • And not least, where I can find people elsewhere (outside the organization) who can meet my needs – including ex-employees!

As a manager, I want to hear from HR

  • How many people are interested in the work I am doing
  • Where they come from and where they are going to
  • Whether interest in our work in the ascendancy or in decline
  • New interests that are emerging
  • How people in the field relate to each other and how their inter-relationships are changing
  • And some ideas of how I can build my interests on the interests of others as they come and go, morph and change.

HRM in fast moving industries

In fast moving industries, our interests and motives are continuously changing and quite fast.

HR has a large challenge to come up with a report structure or dashboard which keeps abreast of changes and opportunities in the labour supply.

  • As a player inside the organization, I have needs that come up very quickly. Is the organization able to meet my demands in time to create value?  What does the organization need to do in the background to have that readiness?
  • Equally, the people who work in my field and who could create exceptional value if we worked together have needs which come and go. How do we detect that it would be a good time to approach them and can we negotiate a deal before they move on to other opportunities?
  • Can we get ahead of the game by making a place where people come together to discuss their ongoing and ever developing needs? How do we invite them to join in, how do we help them to influence discussions, how can we show them how to extract what they want, and how do we help them to decide when they should move on?

Should we decide to work together in for a longer period and should we need a formal contract, what structures will facilitate the mutual journey?

Our role is to facilitate the interests and motivation of people who are moving very fast. That is what we must understand and that is what we must shape.

  • Do we hold up a mirror so they can see themselves change?
  • Can they see patterns in how every one else is changing?
  • Can they see ahead and position themselves to take part in the most lucrative join ventures that are emerging?
  • Can we keep the information up-to-date in near-real-time because the opportunities change as people react to each other?

Please drop the shopping list approach to HR! Organizations will not exist to amuse us.

We must make organizations that allow value to emerge in specific industries. Anything else is just clerking.  It is close to worthless and utterly dull.

One Comment

5 worldly happiness hacks!

Gretchen Rubin over at the happiness project has 5 happiness hacks that are worth considering.

Would following even one help you enjoy your life more?  Or make you more enjoyable to live with and work with?

# 1 Impulse to tidy up?

Add File 13 – the rubbish bin. See if you can fill it up!

# 2 Determined to exercise some self-control?

Cut down the times you have to self-control to no more than 2 a day! Stop beating yourself up.  Side-step nonsense.

# 3 Think you need a treat to lift you up?

Live well all the time!  Make each meal a treat. Tidy up as you go.  Live elegantly!

# 4 Think you need to help people in the world?

Help people close to home! Look around the room!  Halve some else’s irritation in your own kitchen, your own office, your own commuter train.

An irritation shared is usually quartered.

# 5 Resolving to do something?

Don’t. If you must have a resolution, have one, till it is done! Pick the most important and don’t put anything else on the list!

 

 

3 Comments

Ask better questions about leadership! Lose the tired ideas about who is a good leader

Are leaders made by their followers?

The first time I encountered this idea was 25 years ago. It assaulted my classical training as a psychologist! It was very difficult to understand that no one is a leader.  All my training said otherwise!

But we are leaders only by consent of our followers and in specific situations for a very short time.  Martin Luther King was a leader for a few years only.

It is time to ask the right questions about leadership

Over time, I came to understand that we had been asking the wrong question; and the wrong question was muddling my head.  The question “are leaders are born or made” belongs in the trash can.  I’ve put it there.  You can too.

The right question is a sociological and anthropological. What role does “leadership” play in organizing society? What concepts do we use? Why do we use those concepts and not others?

Why, in other words, are we hung up on the idea that some people are leaders and some people are not?

Leadership in organizations

As a work psychologist, I spend most of my time working in work organizations. We have been consistently mis-advising banks, schools, hospitals, factories, armies, shops, and every workplace that exists out there.

Leadership resides in the followers

Leadership does not reside in senior positions. Leadership does not reside in individuals. Leadership resides in the followers.

There are times when all the right ingredients are present.  Someone is in the right place at the right time and it all comes together. As organizational consultants, our job is to help everyone in the organization to find this sweetspot.

We chose a leader as a shorthand to tell the world about ourselves

Leadership begins when people start talking to each other in what we call a bounded space. That is the workplace or a project. The people talking together look for a leader, not to tell them what to do, but to represent who and what they want as a kind of shorthand to themselves and to the world.

A leader needs to be replaced regularly because after a while they aren’t a quick summary of what we want to tell the world

The day a leader stops being representative of our collective wishes, either because s/he has stopped listening or because s/he no longer is what they want, then the relationship falls apart and force needs to be used to maintain the position of “leadership”.

Why do we allow leaders to stay too long and use force against us?

I suppose another sociological/anthropological question is when and why we allow leaders to run away with power and to use force against us.

It has long been agreed in the democratic English speaking world that the essence of good government is replacing leaders in an orderly way.  I wish we could see the same as the standard in business organizations.

The use of force against employees is a sign that the agreement is broken

The use of force against employees is a sign that something has gone wrong. Alarm bells should go off.  And HR should be on the scene in a flash trying to understand why the leader believes so little in his or her people that s/he feels the need to bully them.  Young managers often don’t trust their subordinates. A skill that is rarely talked about is the skill of believing in one’s people and seeing their strengths.

The job of HRM and work & organizational psychologists

  • Our job is to broker these agreements.
  • Our job is to coach the group during the inevitable shift in the agreement. How long should they carry on with the arrangement? When should they renegotiate?
  • Our job is to step in immediately force is used and declare a “state of emergency”!
  • Our job is to design organizational systems where leaders are replaced regularly. How long is a good time in the organization we help? How can we design the process of renegotiation and replacement of the leader?

Leaders are only a shorthand to tell the world who we are and what we want.  We need to change them regularly and we need to manage the process to produce the leaders we deserve.

3 Comments

What we know and don’t know about future labor markets

Are our markets efficient?

Gee, I have been so buried in writing proposals, I no longer have any idea of which day or week it is.  Rather literally.  But it is in writing proposals that we realize just how inefficient the market economy is.  All these people marketing, selling, bidding, cajoling.  Do we really increase the value of the economy this way?  Isn’t this time wasting much like the perennial security guard at every doorway in a third world country.  Doing nothing, going nowhere?  Don’t you get incensed at the waste of your time?  Let me explain further why it affects everyone.  You, me.  Our sons. Our daughters.

Flexible labor markets

You all know the concept of a “flexible labor market“, don’t you?  If not follow the link to a clearly written A level crib sheet.

Good markets

Flexible labor markets are based on the idea that a good market  “clears”.  A market is good if I can bring my tomatoes and customers come and buy them.

The price is not determined in advance. The price is allowed to change with supply (number of people selling) and demand (number of people buying).  And as we all know, at the end of the day, the price can drop significantly as sellers contemplate no sale.  Equally, the best stuff will sell at a higher price early in the morning.

Good labor markets

When we come to labor markets, the idea is that you and I, sellers of labor can go to the market and sell our goods, that is, our time and expertise.  If there is a good market, we will be bought, when we want to be bought; and buyers will find someone to buy, when they want someone to buy.

Labor markets that you and I know

Of course, labor markets are not 100% flexible.  We are blocked in by contracts.  The employer guarantees to give you work and to pay you on time.  You guarantee to do work and have to give notice if you want to change employers.

Rigid labor markets

Some labor markets are very inflexible.  I believe in the UK, 30 years ago, if we wanted to move a telephone in a student dormitory, it would be a nightmare.  Why? A telephone technician wasn’t be allowed to screw the device onto the wall.  That was the carpenter’s job.  If this story is not 100% accurate, then it was similar.

Not everything has changed

The “defined benefit” pension scheme also adds rigidity to the markets.

A defined benefit (DB) scheme means we pay in a fixed % of a our salary today for the right to draw a pension at a given age (usually 65) at 66% of our average of last three year’s salary (or similar calculation).

The importance to this calculation to what I am saying today is not the pension, much as it is on everyone’s minds, but that the 66% was based on an assumption of working for 40 years out of 60 for one employer (starting in your early twenties).

Here you can see the legacy of rigid labor markets that we haven’t sorted out, even in theory.

Why do systems like defined benefit pensions distort the labor market?

Implicit in your monthly donation of a fixed %, is that you will stay for 40 years.  If you leave before then, you will pay a heavy financial penalty.

So most people stay.  Every year, some people retire and we can replace those with 20 year olds while everyone moves up a notch.  Neat?

Yes it is, BUT

.  .  . this model doesn’t allow for radical changes in skill.  And it only works when people do retire – which they haven’t been the case with the bulge of the baby boomers.  Of course now the boomers are approaching retirement, organizations running this model will suddenly need to take on a lot of young people, some of whom will not be able to get the experience they need quickly enough to replace people who are leaving.

Equally, if you have to take people on for 40 years, as an employer you may think twice.   It is much more convenient to be able to ask someone to leave when you have no work for them or cannot afford to may them.

Why employers like a flexible labor market?

So employers like a “flexible” labor market.  They want it to be easy to ask people to leave.

What is the payoff for us?

And the payoff for us is that

  • young people are more likely to get “starter” jobs
  • we should be able to move employers more easily
  • the economy should be more vibrant with a better match of skills to changing conditions.

But what a muddle

The downside is that we haven’t thought this through.

Pensions and in the States, health insurance, are tied to employment.  So employees are unable to move.

If employers don’t provide these benefits, an underclass of employees develops.  In the trade this is aptly called the secondary labor market – cheap and disposable.

And where does this leave employees – people of working age

My biggest concern is that when a labor market is massively flexible, how do employees – that is you and me – the sellers of labour, see far enough ahead to know what to invest in?

Of course this is an issue in all business.  How do farmers know how many tomatoes to plant?  How does Warren Buffet know what stocks & shares to buy on the stock market?

They do it in three ways:

  • They form institutions – trade associations or their own firms – to do research on markets and to influence markets through lobbying and marketing.
  • They make long term contracts – e.g., agree to sell to TESCO’s at a pre-determined price
  • They get better real time information on markets.

Think of third world farmers contracting with FairTrade to sell you coffee.  They are doing it less for the price and more the stability of the contract.

Think of third world farmers who adopt mobile phones at the speed of light because they can find out prices readily in local and international markets.

What the theorists haven’t delivered

So why then do we assume

  • Employees (you and me) don’t need information on future prices to decide how much to invest in skills today?
  • Employees don’t need sane coherent contracts that allow us to complete a season.  A season may be 6 months to a year for a farmer.  Our investment in a 3 year degree is repayable over what period with what certainty?
  • Employees (you and me) shouldn’t band together to form trade associations to research and influence markets.  I know that is what unions do, sort of. I know that is what good professional associations do.

My question to you

My question today, and I hope some people can answer it, as I am a noobe in this part of the world, is

which political parties have an explicit agenda to make sure each and every person has sufficient information to make informed decisions about the investment in skill.

I don’t think governement has to make decisions about our investments for us.  But it does need to make sure there is an environment in which institutions who repesent us emerge (and do their job well).

Where does a young person in the UK and the USA find out this information?

Leave a Comment

We set goals to give ourselves control. My blogging story shows how.

2 months to go in 2009!  Are you on target to meet your goals?

One of my goals in 2009 was to increase my blog traffic.  In January, I reviewed my blog and what I had read about good blogging and bad.

As ever when we have a big push, we often achieve what we want, and learn that quite different rules apply than ones we had previously thought. This is my story of how my blogging goals shifted as I coped with the ebb and flow of 2009.

The received wisdom in blogging amount to

  • Stay at the top of people’s feed readers
    • Have an RSS feed so people can subscribe
    • Post often
  • Be found in search
    • Choose keywords for which you want to be known
    • Include them in the title and in the body of the post
  • Great content
    • Write scanable short posts
    • Show the benefits of post to the audience
  • Comment on other people’s blogs
    • Your interest in their work is your best advert
    • Your comment provides a permanent link back to your blog which humans follow and which Google counts for page rank

These are the blogging rules I would add

  • Comments
    • Cut out the elaborate logins with Disqus etc.  People will leave comments if you let them do it quickly
    • Have an RSS for comments as well the post and have it next to the submit button
  • Take search seriously
    • Alexa rankings will tell you what percentage of your traffic is from search
    • Mine is low – less than 10%.  Obviously I could improve that.
  • Great content
    • Write for yourself.  The pros do write great magazine pieces.  Write normally and develop your own style.
    • Alexa rankings also tell you the bounce rates, the number of pages each visitor reads and the time spent on site.  I have a very low bounce rate (below 25%), high number of pages (above 5) and high time on site (more than 5 minutes).
    • Google Analytics also gives these numbers.  I use WordPress.com which doesn’t allow a link to Google Analytics
  • Get recommendations
    • Your real goal on the internet is to get people to recommend you.
    • Visiting your site is a recommendation.
    • Commenting on your site is a recommendation.
    • Commenting on other people’s sites is a recommendation (even though it is made by you!)
    • Also Stumble your post and use tags from their basic list of categories.  You will get 50-100 hits from your own recommendation.  Among those visitors some will give a thumbs up.  Your traffic and your chances of another thumbs up goes up exponentially with each thumbs up.

My Results for 2009

I started well in 2009 driving up my traffic upwards each month to 5 000 hits a month which was my modest goal.  Then I got busy on other things and my blog suffered.  In September, I got back to blogging and began to blog more than once a day to catch up.  I also started to use Stumbleupon better.

I probably won’t make 60 000 for the year, but better still, I’ve discovered the art of getting 10K a month.  Such is the result of making a big effort. We learn.

And our goals change accordingly.  Ultimately we set goals to give ourselves control.

In what areas of your life are you in more control than you were last year?

 

 

Enhanced by Zemanta
4 Comments

The psychology of forward movement – kept real

Imagining goals doesn’t quite cut it

It’s a fact.  Our brains don’t distinguish very much between imagining something and doing it!  Mentally rehearse your perfect golf swing and your real one gets better.  Sounds perfect, doesn’t it?  Pity it doesn’t work with losing weight.

The trick is to imagine fully enough.  We have to be able to imagine something in its entirety and reasonably accurately.  We must have no objections or leave anything out!

That’s the rub.  By the time you can imagine something completely, or be totally confident that it will work, you have done it already, and probably often!

Using our brain’s confusion to our advantage but keeping it real

We want to capitalize on the inability of our brains to distinguish fact from fiction but we also want to keep it real.  We want to use our imagination to get us going, but bear in mind that we still have to do whatever it is that we do.  We still have to stumble and fall, and get ourselves up again.  (In fact, stumbling and falling and getting up again must be part of the story that we imagine – we need that skill of error recovery too!)

The ravine exercise

I’ve been using David Whyte’s story of walking alone in Nepal and coming to a ravine with a rickety bridge.  He couldn’t cross it and he couldn’t double back because he had insufficient supplies.  Panic!

We often find ourselves in similar predicaments.  We look at what we want – the other side of the ravine.  And we look at the bridge.  It’s too rickety to walk on.  The gap between where we are now and where we want to be feels too big.  We can’t help ourselves.  Our attention is drawn to the gap.   We stare at the ravine and the long drop down – and  we can think of nothing else.

The current advice is to do what you would do if you are on the edge of the ravine:  check your pockets, see what you have to help you, make sure you are safe.  Get your feet back on the ground. Then funnily, you find a way out of your predicament.  Or, at least survive until the rescue party arrives.

This metaphor works – but it is still hard to do.  The ravine draws our attention no matter how hard we try not to look at it.

The fast forward exercise

I’ve been trying out another mental trick but I haven’t tested it fully.  Would you try it too and let me know how it works?

Think of yourself as you are now, warts and all.  Now play yourself forward 10 years.  Don’t change a thing.  Just make yourself older and fatter!

You probably won’t like the image all that much. And you will be motivated to take the next step.  List the first thing to change and do it right now.

Do you do it?  Of course keep a record too.  In a few weeks, you’ll look back and be surprised at how much you have got done.

I’d also like to know how much effort it took and whether you got a lot done attending to little things.  The extra chocolate biscuit.  The internet banking that is not done.  Whatever!

The psychology of forward movement

The psychology is simple.  We keep our feet firmly on the ground rooted in now.  We imagine what we can imagine – what we understand – and roll it forward with obvious changes – slower, greyer, not as good looking.

Then do what has to be be done now.  It is so much easier!

At least, I hope it is.  Do tell me!

 

Enhanced by Zemanta
3 Comments