If you want to change an organization, you start by changing the patterns in which people talk together, the things they talk about, the frequency of their contact and the makeup of those who overhear them.” –Art Kleiner, Who Really Matters
When you thought there was nothing left to do but grind your teeth
If you have ever been situation where you are helpless, oh, what am I talking about, you feel that every day when you are stuck in traffic, when you call you bank’s call center and when you sit through interminable ineffectual meetings.
Every time you feel helpless, mix it up a little. Not loudly or aggressively or even mischievously. Just talk to someone else. Shift the pattern of interactions. That’s all.
And watch the stifling atmosphere dissipate.
If you are in traffic, let some one in or if you are always letting people in, indicate that you want to go next and let people help you. Bank call centre’s defeat me, I must admit, but try beginning the call by sincerely asking about their day – that is a lousy, lousy job.
If the meeting is dull, actually listen to the bore and look at them. OK, not for too long but try half a second? If you usually speak, try taking notes.
Mix it up. Just a little. And let the tensions leak away.
UPDATE: Wow, I didn’t preview the format. Mixed up for sure.