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4 personality types and the internet. Tell us your story, if you will?

Walking to the Library this morning, I wondered how “conserver-holders” will cope in the kinder, more sharing, culture of social media.  Conserver-holder is one of four basic personality types.

Top right are Controller-Takers. They leap into action, take charge and when stressed, take over!

Bottom right are Adapter-Dealers. They get on fabulously with everyone. They tend to be diplomatic. When they are stressed, they give in to get along.

Top left are the Supporter-Givers. They are fabulously generous with their time and they take a long term view of everything. Under stress they help too much and are taken for a mug – and get grumpy with people who take them for a mug!

Bottom left are the Conserver-Holders.  They are the slow and steady, prudent and cautious. They don’t mess up. They sort out our paper work but are stubborn under pressure. The worst thing you can ever say to them is “this is important”. They’ll stop dead in their tracks. Let them make the rules, follow the rules and work at their own pace!

As a technical aside, psychologists will recognize a basic 2×2 with extraversion on the horizontal and neuroticism along the vertical. The labels are from the 1922 vintage Lifo which labelled the interstitials usefully naming the strength and the weakness of each type. Like many tests of that time, the authors attempted to measure personality under favourable and stress conditions. In practice, most people favour 1 or 2 types and change under pressure.

Conserver-holders and the internet

My thoughts on conserver-holders have come out of interesting conversations I’ve had with people who were very opinionated but rapidly backed off when I’ve asked them to give a youngster a guided tour of their industry – half an hour of their time and some responsibility.

There is an old slightly sexist joke about how to select medical students: throw them a rugby ball. If they catch it, they’re in. It they throw it back, they get a scholarship.

Conserver-holders tend not to win scholarships because they they don’t want to throw the ball back!

How will they cope in an age when sociability, reciprocation, initiative and kindness are the norm? Will they use the internet? Will they prefer to lurk?

Personality and web design

Of course, web designers already advise us to put information needed by Conserver-Holders below the fold. The Controller-Takers and Adapte-Dealers are greeted at the top of the landing page. The Supporter-Givers and Conserver-Holders at the bottom – because they are more patient.

Maybe the role of Conserver-Holders on the internet is to keep the systems running and defend the systems from attack?

What do you think? What is your “type” and what role do you play?

(Of course, the conserver-holders won’t tell. But the other types might!)

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To trust trust again. The Economist, will you help?

This week, The Economist said something shocking: Departing bank bosses weren’t venal, they were useless.

My thoughts exploded like a box of fireworks meeting an accidental match.

Why do the English smirk quietly at the “cock up” theory of management?

Why is it that the English assume that it is better to be an incompetent boss than a competent thief?

I think – I may be wrong – that we think incompetence does not imply disloyalty. “He is really on our side after all”.

But, is “cocked up” management loyal?

But, is rubbish management loyal – to you and me?  I want you to follow this argument.

“Bank bosses” aren’t “the boss.” They have bosses above them, who in English law are called the Board of Directors. The Bank bosses are employees. So why did the boss’ boss allow him (or her) to be incompetent, consistently, over a long period of time.

The inescapable conclusion, sadly, is that they don’t care about managers do to us.  That is why I prefer a competent thief.  They were never on my side.  They didn’t pretend to be.

An incompetent manager, and worse a whole chain of incompetent managers from bottom to the very top, hurts me 3x over.

#1  I suffer from their bad management. The company loses money and we lose our jobs.

#2  I am bullied into following bad working practices on their say-so.

#3  Everything I do is tainted by their incompetence.  Instead of working on what works, we work on what doesn’t work and it backwashes through the system distorting promotions, training, selection, recruitment, education.  The end point is that we have nothing to show for our efforts and we detest each other.

When the boss’ boss says incompetence is OK, provided you are a mate of mine, there is loyalty, but it is not to us.  We should be shocked.  Deeply.

Do you trust your employer any more?

The Economist might be vaguely amused by it all, but fortunately, the people have noticed.  Elsewhere, in the same issue or within a week, The Economist reported that the tables have turned and fewer than 1 in 4 people trust their employers.

I am heartened.

Rants are pointless.  What are we going to do?

I hate ranting.  When I am irritated,  I like to work through it and come up with a plan of action.

This is what I am going to do.

#1  Stop relying on chains-of-command to know best

Writer, Paolo Coelho, tweets.  If you are on Twitter, follow him.  It is him, not a ghost writer. Yesterday, he put out a Confucious Clone:  Only a fool follows the crowd.  Wise people make up their own minds.  If I am involved in something, I want to know what is going on.  I want to see the accounts.  I want to know that I can ask questions.  And I want answers.  Or, I depart.

#2  Audit my filters

I will never know or understand everything and like everyone else, when I am a “noobe”, I rely on my friends’ judgements.  But the more filters I understand, the better.  Each month, I will take one filter that is important to me, and systematically research the questions I should be asking about say, the fuel that goes in my car, the milk I drink, or the way the local town council is elected.  I won’t wait for a crisis before I start to think.  I’ll do my upgrades systematically.

#3  Celebrate trust

And then I will celebrate trust.

Not mindlessly.  I’ll actively recommend what works and tell people the criteria I use.  They’ll gain from my filters and I’ll gain from their feedback.  (I’ve found when I tell people why I trust someone, they tell me why they do, or don’t, as the case may be.)

I’ll learn more – but that goes under #2.  My real goal will be to spread trust – to celebrate that we have something to trust and to learn to trust trust again.

What I want from The Economist

And from The Economist, I would like to see some better reporting.  I appreciate the writing, but for wit I can go to Radio 4.  From The Economist, I want information that leads to action.

I don’t want to hear gossip about the ‘good and the famous’.  I really don’t care.  I don’t do the celebrity thing.

Having lived in a country that was prone to bragging to the point they would brag about being modest, I learned an important distinction between bragging and celebration.  Bragging says look at me – but when you try to join in, you get knocked back.  Celebration is an invitation.

I want my news organized for action.  Tell me something I can do something about.  Don’t erode my trust further by pretending something is OK when it darned well isn’t!

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How did New Zealand game Google?

Type Google UK into Google.  The result is Google.co.uk

Type Google Australia into Google.  The result is Google.com.au

Now type in Google Egypt, or Google South Africa, and even Google Ireland.

What is the result?

Google.co.nz.

How have the New Zealanders gamed Google? Tourism is the No. 1 export in New Zealand and they are successfully diverting Google-traffic to themselves.

Who is the first SEO to explain in plain and simple language how they did this?  You’ll win the “hot-****” accolade.

And the New Zealanders who gamed Google are likely to offer you a LARGE contract!

UPDATE:  6 December 2009.  This doesn’t work anymore.  I wonder how the Kiwis pulled it off.

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Wolf in sheep’s clothing or sheepdog in charge of the flock?

The lottery of Stumbleupon may have delivered an article on “luckiness”. Today, my fingers typed zero zero instead of OO and Launchy retrieved something dubious from the depths of my computer – a post modernist view of management.

Rants that pretend to have substance

Yes, I read that sort of thing, so you don’t have to – and just in case the author knows something we don’t.

I read a little of the article as I tried to figure out what I was looking at and how it came to be on my screen. I found a rant.

In short, Nike pays Tiger Woods as much per day as you or I earn in a year. And more than one of their workers earns in a lifetime. The writer was disgusted. I am sure the writer is correct – factually and morally.

But, when I looked more closely, I thought the pot was calling the kettle black. First, there was the rant. Then, there was some obscure theorizing. The author plainly didn’t see the his argument could be applied to him.  He lives in the West very well.   How many people around the world support his lifestyle with their poverty?

So, I wondered, what is a morally acceptable position?

I think we have to put our money where our mouth is.

Shouldn’t we be honest about what we will fight for and what we are trying to win – at least to ourselves?  Don’t we have to fight for the right we talk about?  Don’t we have to get out there and fight shoulder-to-shoulder with the people we champion?  Don’t we have to risk as much as they do?

Isn’t anything less hypocritical?

My 4 rules of a honest life

#1 It seems to me that as I cannot do everything with everyone, I should choose what I will do with whom, and join them, winning with them and losing with them.

#2 I think I have to tell the story from our own side.  Who did this post-modernist represent as he stood in his Western classroom?  I don’t know.  But I’d better know whom I am representing when I stand there!

#3 I need a clear goal.  And I prefer to be able to say it aloud in other people’s hearing.  I like to think through what the people who pay for my goal will have to say about it.  Not the people who pay me – the people who pay for my good fortune.  Will I be fleeing with them at my heels?  I don’t say this out of cowardice.  I am happy to annoy people if I believe in what I am doing.  But I am not going to pretend that my goals have no impact on other people.  Let me be clear about the inconvenience and upset that I cause.

#4 And not least, I need to respect that other people will pursue their goals equally vigorously.  To expect them to do anything less is crazy.  I may need to defend my projects from theirs.  If I find their projects totally unacceptable, I might feel compelled to stop them.  And I might get hurt in my efforts.   That’s why diplomacy is the preferred first strategy.   Perverting Clausewitz- war is just diplomacy continued through other means.

Player or spectator?

But just to rant?  Not for me.  I talk and write to figure out what I think, so that I can act.  I prefer to be a player.  Always have.

I very consciously chose to teach in Universities and to do consultancy because in these roles I am a line manager. I know that neither look like action to you!  But I am a psychologist, so it is in these roles that I run a business. I set the direction. I allocate resources. I solve problems. I am accountable for the outcomes. I couldn’t bear a role with no responsibility.

But that is my preference. What is yours? Are you a player?

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Before you rush off again, slow down and touch the luck

Luck – some people have it!

A few days ago, Stumbleupon quite appropriately threw up an old Telegraph article on Richard Wiseman’s work on luck, or luckiness.

Quite briefly, Wiseman showed in an experiment that unlucky people have tunnel vision. They are so focused on what they want that they miss good stuff happening under their noses.

More interestingly, Wiseman ran a ‘luck school’ and helped luckier people get luckier and unlucky people become lucky.

The ‘luck school’ is hard to find

I’ve searched and searched but I cannot find the Wiseman’s exercises Nor has the work developed much traction under Google Scholar. It seems that Wiseman is breaking his first principle of luck – get out there.

Firewalls, copyright, hopes for a bob or two from a book sale, consigns interesting work to oblivion.

Failing in my search for what Wiseman actually did, I reverted to first principles – in plain language, worked it out for myself. Reinvented the wheel!

Luck & positive psychology

Since Wiseman did his work, positive psychology, positive organizational scholarship and the mytho-poetic tradition in management have burst into bloom. So I’ll start there. Does Wiseman’s work add to what we know about having a good life?

#1 Wiseman talks about self-fulfilling prophecies, which are devastatingly powerful ,as we know from Pygmalion and My Fair Lady. When you are treated like a lady, you act like a lady. We are immensely influenced by 0ther people’s expectations of us. And we are also influenced by our expectations, when we believe them.

Simply put, it’s a good idea to work on our story and to write down the best one that we can believe in. And then write it again, and again. As we live out the best one that we believe in, we’ll create opportunities that allow us to imagine another, and then another!

#2 Psychologists are wizards at ‘reframing’. That’s what most psychologists do for you when you have a bad case of the blues. You can teach yourself to reframe too. That’s what a gratitude diary does. I stumbled over a permutation of the conventional gratitude by playing with the Montreal app Inpowr.

This is what you do. Jot down what happened in your ghastly day and ask what went wrong – just as you normally do.  Remonstrate with yourself – why did I . . . etc. etc. etc. When you are done beating yourself up, ask yourself what you will do better next time. Great. That’s where most coaches take you.

Now fly! Ask yourself this: why did I do so well? You are not saying you did well, but why did you do  well? And then you notice the positive mechanisms that were jumbled up in the mess. You’ll feel better immediately andsee your ‘pushing off’ points in a flash. A good night’s sleep, and you approach the next day positively.

#3 Psychologists, and even more so positive organizational scholars and mytho-poetic practitioners, also encourage us to think through our story.  What brought us to this place?  What is the road we are travelling?  What is our journey?  We are often in tizz because we feel rejected. Bad events challenge our sense of self-worth.  When we recall our journey and see the hazards as part of that journey, then we put them in perspective. Yes, the situation is bad. The situation is bad. We are not. If we have done bad things, we can make amends. But we should never, ever confuse the bad situation with ourselves. We should also watch out for people who try to confuse us with the situation. People who are insecure in themselves think because we are confronting bad situations that we are unlucky and edge away from us.   Reassure them. Then, see if they come to help. If they don’t, fine. Every journey includes people who help and people who obtruct!

In short, we chose the story we live. Something brought us to this place. We must own our story that led us to encounter the bad stuff, but not the bad stuff itself.  That’s just bad.

#4 And then get out there! We can’t win the lottery if we aren’t in it. If we meet the same people every week, we cannot meet anyone new. The trick in life is to add a little variety and chance to our daily comings-and-goings. We can take a different route home. Or, sit in a different carriage. Or, travel at a different time. We can talk to people in a queue or to our neighbours on the street. We can take a walk at lunchtime or do something uncharacteristic – go to a museum, buy lunch for a homeless person. Mix it up, a little.

This too is a feature of the positive approach to psychology in this way. Just as we are not bad because the situation is bad, we are not good in and of ourselves either. We are our interactions with the world. Our life is situated in those interactions. If our relationship with the world has got stale and boring, then we can give it a quick fluff up as we might a cushion. Now remember, don’t give the world a fluff up, and don’t give yourself a fluff up – give your interactions with the world a fluff up!. That is why makeovers are so cheap and easy to do. A smile rather than a frown. A different route to work. A quick polish of the glass after you washed it. Little acknowledgements that the world is there.

Poet David Whyte says: when our eyes are tired, no part of the world can find us. Relax your eyes and let them wander. You will be amazed at who & what says hello.

Luck is more than positive psychology

What does seem to be different about the work on luck is its attention to variation.

So much of western psychology tries to remove variation from life. We are expected to walk in lock-step like soldiers on parade. We are taught that mistakes are bad. We demand punctuality (yet we have inefficient transport and we lose data on trains).

Everyone who has studied stats knows that we look at two numbers : the average (or mid-point) and the spread.

If we just attend to the average, we would be like an army that buys the average size boots and asks every soldier to wear them whether they are much too big or much too small.

There is an old joke too that armies line up the recruits on the first day and send away the tallest and the shortest – because they didn’t buy uniforms in those sizes.

When an army does that they have recognised that they have variation – but they are still trying to make variation go away.

There is an alternative. To ask how variety will work for us. That is what we can learn from the work on luck.

Our personal goals and stories should embrace the richness of the world, and the variety out there. Our personal goals and stories should embrace what we don’t know and the way other people can surprise us.

A colleague of mine, a British/Norwegian psychologist, trained executives to listen to presentations and to hold back their reactions until they had asked these questions:

  • What surprised me about what you just said?
  • What would I like to know more about?

Once they’d explored disconcerting events or requests, then they could make decision.

Slow down, and put your finger on the luck, before you rush off again?

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Puzzled by young Brits? Ask Voicebox and ye shall be answered

Slurp, analyze, visualize, share

I was delighted to find Vinspired Voicebox this morning.  Young people are collecting data on young people in UK and presenting it online in interesting ways.

And you can share the data on Young Brits too!

  • What questions should Voicebox ask next?
  • What questions could Voicebox answer for you with a tweak or two of their current analysis?
  • What question should we ask other age groups?

This is good news.  Great work Voicebox!

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Your 21st century career will NOT be as an employee

My grand-mother had a clear ‘rule’ – none of us should work for a family-business. We should all go out and work in another business or organization.  My grandmother was obviously fed up with family businesses. She had been burned by them a few times. And I think she made the right call.

I think we should go further though. We should all aim to have our own business.

Is it the Talmud where we are advised to join an established business? That is good advice. We should acknowledge what works in the world and work with it.

But I think we should also aspire to autonomy. Many organizations work on a tournament system. You have to start in round one and work your way up. Should you want to move to another organization, you cannot carry credits from the previous rounds with you!

We need a way to aggregate our experience into a stronger and stronger portfolio.

Online portfolios are a good start. Planning our careers as if they are a business is another.

But as employment law is very clumsy and big organizations are more interested in subordination than developing your ongoing value, isn’t it a good idea to register yourself as a company, employ yourself, and develop alliances with others from day one?

Who is doing this? Who is making sure their youngsters go on to independent careers after an apprenticeship with some one else?

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Connect people who want to hear with those who want to tell!

In this day of social media and viral campaigns, I’ve discovered that I have a new competence.

I am good at team-tag!

I don’t have the mischievous mind to think up viral campaigns.  But I do recognize good viral material and I am quick to endorse it.

Playing team-tag in social media

The beauty of the Hootsuite interface for Twitter and Google Analytics is that I can measure the effectiveness of my “team tagging”.

Getting better at team-tag

I look at the stats not to brag, you understand. But to learn.

The statistics shape my judgment about what people want to hear and see and when they want to hear and see it.

The person running the campaign still has convert the interest and the quick drop-in into a sale or action. To get better at that, they need to speak to people like Paul Imre in High Wycombe.

Helping connect people who want to know with people who want to tell – that I can do.

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Get a strategic stake for HR with social media

My social Network on Flickr, Facebook, Twitter...
Image by luc legay via Flickr

Jon Ingham is on to something good.

How can we leap-frog ahead of our competition by using social media?

How can the easy interaction between staff members, whether on the intranet or on Facebook and Twitter, build a stronger team?

How does our combined strength on Facebook and Twitter build more loyal links between us and our customers?

New IT has always give competitive edge

IT boffins have always been brilliant at looking at how a new technology allows us to put old working practices in the trash, leap-frog over our competitors, leaving them in a mad scramble to catch up.

The social nature of the two-way web gives us the opportunity to jettison old norms about social structure and leap ahead with tighter relations.

Who will win the social media race?

One of the interesting features of these revolutions is that it is usurpers who tend to use new technologies.

Barack Obama used my.barackobama.com to mobilise door-to-door canvassers and to raise money $ by $ because he was coming from behind. The Conservatives have been quicker to jump on the social media band wagon because they are trying to wrest the lead from Labour.

In business, we see Best Buy coming in to challenge big box companies with their ‘pull’ HR – work any time like a university lecturer – just get it done.

We see students playing David and successfully challenging the Goliath HSBC.

HR is taking its place with leading IT

Jon is chairing a session at the Social Media in Business conference on October 23rd. He will be surrounded by geeks who will tell you the ins-and-outs of being found on Google and managing your blogging policy.

HR is taking up the chance to be strategic

Jon is doing what I’ve always liked doing: asking how can we change the rules to give us permanent competitive edge?

How do the people, and the way we arrange them, give us and edge on our competitors? How can we take our competitors by surprise and make them chase us?

Oh what fun business is when we treat it as a race!

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A positive psychology prayer

Pottery Jar, Acoma Pueblo, taken at Field Museum
Image via Wikipedia

Hold On…

A Pueblo Indian Prayer

Hold on to what is good,

even if it’s a handful of earth.

Hold on to what you believe,

even if it’s a tree that stands by itself.

Hold on to what you must do,

even if it’s a long way from here.

Hold on to your life,

even if it’s easier to let go.

Hold on to my hand,

even if I’ve gone away from you.

Found on Inspiration Peak

[Use this when the day has made you too gloomy to fill out a gratitude diary.  Remember what is good, what you believe in, what you must do and who is important to you.]

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